Dynamic, ambitious and intelligent Information Technology Professional with broad based experience business/technology analysis and process improvement resulting in improved efficiencies, higher quality, cost containment and increased profits. Expertise in driving significant infrastructure implementations and upgrades while developing processes for IT services, incident management, and problem resolution. Seeking an IT Management role with a progressive organization that xxxxxxlues visionary leadership and an technical savvy. Core competencies include:
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate (CCNA)
SQL Server 2000 Administration
WAN and LAN Administration
Critical Thinking and Decision Making
Problem Identification and Resolution
Reputation for Excellent Client Service
Risk Mitigation And Quality Control
Computer System Management
Superior End User Support
Persuasive and Effective Communicator
High level of proficiency in maintaining functionality and operations of computer networks, databases, security and operating systems.
Perform complex troubleshooting and diagnostics testing to provide resolution and ensure maximum performance capabilities for internal and external customers.
Solid hardware and software installation and maintenance skills as well as programming and design; proven ability to quickly troubleshoot and resolve performance issues.
Proficient problem solver who conceptualizes business and technical perspectives to develop solutions.
Ability to provide technical strategic planning and vision for organizational initiatives, integrating the requirements of all business units.
Highly skilled in interacting with internal and external customers to identify opportunities for improvement.
Manage relationships through process of data flow design, systems implementation planning, workflow analysis, and success factor/key performance indicator identification.
Certifications: Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA)
Platforms: Windows 2000, XP, Vista.
Hardware: Dell/HP/ IBM/ Compaq Servers, Desktops and notebooks, Printers, Scanner, Digital
Applications: Microsoft Office, Vision, Adobe Photoshop/Golive, Microsoft Project, Electronic Document Management System (EDMS), Norton Internet Security and McAfee.
US Agency International for Development RWANDA 2000 to 2008
Computer System Manager
Provided hands on technical support for 100+ end users; ensured maintenance of work stations, servers, printers and all peripheral equipment.
Quickly responded to and resolved trouble tickets to maximize productivity; spearheaded efforts to deploy new servers, printers and operating systems.
Installed system applications and hardware, configured network properties, performed backups and contributed to the development disaster recovery plans.
Created ghost images of work stations and facilitated comprehensive training to all staff members on the proper use of company systems and applications.
Installed all user equipment including personal computers, printers, and modems, modified public, office and individual user menus, and maintained organizational structure of directories, libraries and files.
Collaborated with IT staff to plan, budget, install and maintain Automated Data Processing (ADP) systems; procured hardware and software items to execute timely project management initiatives.
Maintained accountability for the security of the LAN and Remote Access Service (RAS), and day-to-day operations of the Mission communications to VSAT, Voice-Over-IP and Mission Phone System.
Held a 95% resolution rating without escalations to Senior Support Specialist.
Contributed to increased security and system performance by initiating the deployment of a new anti-virus software, and reduced workstation set up time by developing a disk cloning procedure.
Received recognition for technical knowledge and outstanding customer service in 2000, 2001, 2004, 2005 and 2009.
Led the migration from BANYAN to Windows 2000 and maintained 99% user data.
University of Phoenix, AR - Masters of Information System (2010)
Royal Melbourne Institute of Technology, Kigali-Rwanda - Bachelors Degree, Information Technology
Microsoft Certified Systems Engineer and Security
Introduction to System and Network Security
Installation and Maintenance of Erickson BP250 Telephone Management System
Administration of SQL server 2000
Designing a Microsoft 2000 Directory Services
Microsoft Certified Professional for Windows 2003
<Hiring Contact Name>
<City, ST Zip>
Dear Mr./Ms. ____:
I have enjoyed much success in my career as an IT Specialist, and am ready to take on new responsibilities and challenges. Please accept this letter and resume as application for the position of <position here> with <company here>. After reading the job description on <site here>, I am convinced that my experience and skill set is a perfect match.
I thrive in a high-volume, fast paced work environment and can troubleshoot nearly any technical issues that arises. With over 10 years of experience in supporting IT initiatives, deploying sophisticated technical solutions, and providing high level end user support, I am sure that I will be a xxxxxxluable member of your team. I am a loyal, hard-working and dedicated professional with a track record of leading process improvement initiatives that result in a higher level of reliability and internal customer satisfaction.
My ability to solve complicated technical issues and handle any urgent situation is a reflection of my diverse attributes. The technical expertise I have to offer, along with the ability to support end user training initiatives seems to fit the qualities that you are seeking in a candidate for the position of <position here>.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. As a proven leader, I believe it would be mutually beneficial for us to meet. I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them.
Thank you for your time and consideration.
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