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Administrative Support Professional

Payroll Management ~ Data Entry ~ Human Resources  

Results-driven Professional eager to contribute expertise in Administrative Management and Support toward actively collaborating with a dynamic organization in increasing productivity and efficiency of administrative functions.   

  Payroll Management

  Key Administrative Tasks

  Comprehensive Office Practices

  Document Creation

  Data Entry

  SOP Development

  Problem Identification

  Quality Assurance

  Human Resources Functions

  Benefits Management

  Cross-Departmental Collaboration

  Human Capital Development


Qualifications Profile


Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including comprehensive office practices and procedures, business correspondence, recordkeeping systems, office machine operation, and telephone etiquette.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Strong organizational background with the ability to work independently on multiple projects simultaneously.

Ø  Act as a solid support professional and counsel in many different aspects.

Ø  Skilled at developing and implementing efficiency best practices to increase organizational productivity.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Provides client and staff support including website utilization, database administration, and creation of various technical resources as well as comprehensive, administrative functions. 

Ø  Technology proficient and advanced understanding of numerous software applications and administrative platforms including; MS Office Suite, Windows, ADP Payroll Processing, ReportSmith, Oracle In-House Payroll System.  



Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.  

Ø  Embrace organization initiatives and lead process integration efforts throughout various departments.

Ø  Increase information sharing between executives, middle management, and staff through strategic communication protocols.

Ø  Proactively resolve service issues and respond to customer inquiries promptly and effectively.

Ø  Proactively educate clients on utilizing available access channels.

Ø  Identify relevant needs in order to effectively counsel on appropriate services.

Ø  Bilingual in English and Spanish and can act as translator regarding Human Resources functions. 



Specialized Training Coursework


n MS Windows / Excel / Access Software Training

n Quality Training

n Customer Service Training

n Quality Team Member / Quality Team Leader Training





Professional Experience


Payroll Clerk, Living Spaces Furniture                                                                                     2008-2008        


  Primary responsibilities included providing administrative support and payroll processing for over 660 employees.

  Processed new hire paperwork, payroll checks, status changes, and PTO changes for employees.

  Assisted employees with payroll related questions and issues.

  Worked and collaborated directly with human resources to ensure timely and accurate employee payments.

  Created and implemented numerous payroll reports for Chief Financial Officer.

Operations Support Coordinator / Workforce Manager, GES Exposition Services            2003-2007


  Primary responsibilities included management of payroll processes for over 800 union employees based out of the Los Angeles area.

  Verified accuracy of employee payments according to current union contracts.

  Verified accuracy of I-9 documentation as well as filed appropriately for each employee.

  Supported employees with vacation and sick time questions and issues.

  Assisted Los Angeles Union employees with payroll problems as needed, including working with National Payroll system.

  Provided reports required by National and Los Angeles Leadership.

  Coordinated travel arrangements for Union employees traveling throughout United States.

Human Resources Assistant, Primal Elements                                                                          2001-2003


  Primary responsibilities included acting as interpreter and attending meetings for the purpose of translating conversations regarding human resource activities such as orientations, disciplinary actions, reviews, benefits, complaints, and exit interviews.

  Translated human resource documents from English to Spanish for corporate personnel unable to speak English.

  Verified and filed all personnel data and ran full payroll for staff of 100+ biweekly.

  Managed all deductions and handled deposits.

  Handled all personnel folders and issues for compliance.

  Maintained company confidential personnel records.

  Acted as Administrative Assistant to all executive staff located at corporate headquarters.

  Provided orientation and training programs to ensure quality representation of organization.

  Created and conducted all exit interviews as well as ensured progressive disciplinary procedures were consistent and timely.

  Participated as member of internal safety board.

Earlier Experience


- Customer Service Specialist, Credit Card Protection Agency


- Administrative Specialist, Retirement Housing Foundation


- Human Resources Assistant, M-Flex








Brenda Soto


Administrative / Executive Support Specialist

Office Management / Efficiency and Productivity Best Practices







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as an Executive Support Specialist.

 I am skilled at providing expertise regarding comprehensive tasks including payroll systems management, data entry practices, training and development, operational analysis, hiring and retention protocols, client support, and a strong background in numerous aspects of human capital development.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. 

 Additionally, I am accustomed to integrating into various cultures and environments. I am experienced at working and collaborating with others as well as developing and implementing best practices models to increase efficiency and productivity.  I offer years of formal training as well as progressive advancement within my career due to excelling at responsibilities and making significant contributions to company growth. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Brenda Soto                    

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