YYYYYY X. YYYYYY

CAREER OBJECTIVE

Seeking a challenging Management, Training or Customer Relations position that utilizes my strong experience and related background while offering opportunities for advancement in exchange for consistent productivity, unparalleled dedication and unbroken integrity.

 

QUALIFICATIONS

    Over 15 years of successful business experience.

    Career built in airline and hospitality and law enforcement sectors.

    Award winner for outstanding performance.

    Expertise in planning and implementing management activities.

    Proven ability to provide comprehensive customer support.

    Track record of consistent achievement/over-achievement of goals in highly competitive environments.

    Demonstrated capacity in developing/maintaining positive client relations.

    Skilled in expanding current accounts as well as capturing new business.

    Strongly service-oriented business professional.

    Proficient in advanced business software applications.

    Strong entrepreneurial capacity.

    Well organized multi-tasker who relates well to diverse clientele.

    Can work independently or as team member.

    Consistently build revenues and profitability.

    Record of progression to positions of wide-ranging responsibility.

    Outstanding competence in communications, presentations and policy/procedures.

    Skilled in working directly with clientele and resolving issues successfully.

    Notable organizational and time management skill sets.

 

BUSINESS EXPERIENCE

Manager, Sally O Brien s Bar and Grill, location                                         2008 - Present

      Brought into organization to direct high volume food/liquor service operation.

      Control and direct Front and Back-of-House activities.

      Initiate and launch promotions and advertising.

      Schedule and supervise wait/cooking staffs.

      Plan budgeting, procurement and cost control.

 

Customer Service/Ramp Supervisor/Ground Safety Coordinator

Airtran Airways, location                                                                               2007 - 2008

      Tasked to oversee critical aspects of daily airport operations.

      Facilitated scheduling, safety, budgeting and training.

 

YYYYYY X. YYYYYY

Page Two

 

 

 

Sales and Service Representative, Gulfshore Bird-A-Way, Tampa, FL      2001 - 2007

      Retained to implement sales and service plans.

      Oversaw scheduling, travel and trade show activities.

      Facilitated new product introductions, marketing and customer service.

      Successfully achieved sales quotas on a consistent basis.

 

Convention Service Manager, Wyndham Hotels, Tampa, FL                     1999 - 2001

      Recruited to direct activities including sales, customer service, event management, pricing, menus and entertainment.

      Consistently met quarterly/yearly revenue goals.

      Planned, coordinated and implemented all facets of Super Bowl activities.

 

Lead Bartender, Saddlebrook Resort, location                                            1998 - 1999

      Hired to operate liquor service operation in 75-seat sports bar adjacent to 125-seat restaurant.

      Performed scheduling, purchasing, cost control, inventory and training.

 

Service Director, United Airlines, Tampa, FL                                              1988 - 1998

      Earned series of promotions to progressively responsible assignments culminating in Service Manager.

      Successfully facilitated sales, customer service, passenger safety, training and policy formulation.

      Selected for three critical multi-task operational teams.

      Named to Vice President s Training and Innovative Team.

      United Airlines Safety Award winner.

      United Airlines Entrepreneurial Excellence Award recipient.

      United Airlines Customer Service Award winner.

 

 

OTHER BACKGROUND

During 2003-2007, served as Detention Deputy for the Hillsborough County Sheriff s Office, Tampa, FL, and the Monroe County Sheriff s Office, Key West, FL.  In these assignments, further developed outstanding communications, interpersonal and skill sets.  Gained expertise in dealing with people, making quick decisions and effective problem-solving.

 

 

EDUCATION

Hillsborough County Community College, Tampa, FL

Criminal Justice and Corrections Program, 3.96 GPA, 2003

YYYYYY X. YYYYYY

 

 

 

COVER LETTER TEXT

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City, State   Zip Code

 

Dear                   :

 

I am currently seeking a challenging career opportunity in a Management position and am submitting my resume for your review.  In advance, I thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include over 15years of successful and award-winning business experience.  To complement this background, I possess proven ability in management, training, customer service, event coordination, scheduling and meeting revenue objectives, as well as strong analytical, problem-solving and managerial capabilities.  As an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

Sincerely,

 

 

Yyyyyy x. yyyyyy

 

 

 

Attachment

 

YYYYYY X. YYYYYY

 

 

 

 

THANK YOU LETTER TEXT

 

 

 

Date

 

 

 

Contact Name

Company Name

Address

City/State/Zip Code

 

Dear _______________________________:

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting Management position currently available with your organization.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

                                                         

As discussed, I am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  I believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

 

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy