yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
solutions-focused, quality-oriented it professional eager to contribute technical expertise as well as sharp team building and management skills toward actively supporting company operations.
ø offer 10+ years it experience in planning and implementing critical projects focused on end-user solutions.
ø expertise in developing/executing strategic procedures, processes, and methodologies to optimize performance.
ø dynamic skills in client interfacing, facilities planning/provisioning and vendor relations.
ø proficiently steer projects from concept through delivery.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
consultant/business owner & operator - pc solutions/trip-savers.com, edeals superstore, llc 2002-present
contribute dynamic leadership skills in managing all aspects of daily operations, with full accountability for the effective administration of technical support services.
strategically plan workflow to maximize use of resources while controlling costs and meeting customer needs.
apply it industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries and troubleshooting problems.
identify and address existing and potential technical issues and create proactive upgrades and enhancements.
e-mail administrator - american pharmaceutical services 2001-2002
innovatively created, developed and implemented a domino enterprise server node instrumental to boosting productivity, efficiency and quality of multi-site operations.
ensured production routing of intra-domain and internet mail as a separate entity, while still sharing directory assistance, replication, address book and cross notes network e-mail delivery with mother company counterparts, by way of external domain and server connections.
pc technician ii/applications specialist/e-mail administrator - american pharmaceutical services 1998-2002
demonstrated detail orientation skills in handling all of aps corporate desktop hardware and software support, as well as network and pc configurations, testing, diagnostics, troubleshooting, upgrades, and repairs.
reduced site travel for issue resolution and optimized staff availability while cutting support costs, by constructing standardized configurations for all offsite machines to allow remote administration and troubleshooting.
supported vendor contacts, generated quicker equipment reporting, and increased revenue by creating install documentation, media and system kernel file updates to provide internet and e-mail accounts for consultants.
proactively built and established key relationships and liaised effectively with maintenance vendors.
successfully applied it expertise toward strategically developing and implementing policies and processes that optimize containment of threats, risks and vulnerabilities compromising computing environment integrity.
streamlined communications between corporate office and all counterparts by overseeing a companywide e-mail rollout for all key people in 41 branches.
lotus domino r5 administration certification - productivity point, rolling meadows, il (maintaining domino users, implementing a domino infrastructure, and maintaining a domino server infrastructure)
computer electronics specialist certification - brainbench, chantilly, va
network technical support certification - brainbench, chantilly, va
win nt 4.0 workstation administration certification - brainbench, chantilly, va
century tiny term (procomm), ibm lotus-(cc:mail and notes), mcafee antivirus products, all versions of microsoft office 95, 97, 2000 and xp, seagate crystal reports-versions 5, 6, and 7, oracle- versions 7 and 8, symantec applications (anti-virus, pc anywhere, etc.), citrix winframe and ica client programs; peoplesoft tools, timetrack, internet explorer 4, 5, and 6, netscape 6 and 7, fas encore and best software asset tracking programs, act 3.0 and 4.0, and visio, microsoft outlook; exchange, outlook express, csi and various dial-up banking programs
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