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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





results-driven individual eager to contribute broad scope of experience in operations management, team leadership, employee management, customer service and analytical skill sets in a challenging store management assignment.


career profile

ø  over 10 years of successful experience in operations management.

ø  b.s., business management

ø  extensive employee leadership and business development background.

ø  proven project manager, coordinator, team leader and developer.

ø  drive achievement of ambitious revenue objectives in highly-competitive market places.

ø  establish and facilitate high-dollar client relationships.

ø  capacity in use of advanced business software.

ø  adept at interactions and presentations to key decision makers and customers.

ø  skilled in effective merchandising, inventory control and procurement.

ø  record of progression to assignments of increasing responsibility.

ø  consistently meet/exceed challenging business development objectives.

ø  proven accomplishments in building market share and recognition.

ø  notable facilitator and communicator.

ø  well-organized multi-tasker with strong detail orientation.


professional experience

bayada nurses, salisbury, nc                                                                                                     2008 - present


       manage all office operations, client services and employee affairs functions.

       monitor service quality, ensure policy and regulatory compliance and client satisfaction.

       hire, develop and supervise employees, plan budgets and implement recruiting strategy.

       participate in design and rollout of new company software for all 170 office locations.

       took over multimillion-dollar office upon director s resignation and increased revenue.

       implemented compliance procedures and facilitate presentations for management meetings.


vanguard, charlotte, nc                                                                                                                  2000 - 2007

financial planning team leader year - year

       led team of 12 planning support specialists responsible for $500,000 in client assets.

       prepared and implemented financial plans, provided detailed feedback and coached employees.

       posted, interviewed, selected and trained all new departmental employees.

       coordinated several department projects, initiatives and charitable work.


accelerated client empowerment program team leader year - year

       supervised specialty program participants, developed projects, provided guidance and training.

       conducted meetings, discussed development, provided feedback and addressed issues.

       coordinated with management to communicate progress and solutions to senior management.



winthrop university, city, state

bachelor of science, business management year of graduation

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