eugene t. burkexxxxxx yyyyyyyyyyyyy x. yyyyyy 10209 brookmont drive - richmondxxxxxx, vaxxxxxx 23233xxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                           (804) 381-2088xxx-xxx-xxxx                                                                                                eugene.t.burke@hotmail.comabc@xyz.com

 

objective

dynamic leader with expertise in business operations, facilities management and customer service eager to contribute broad background toward supporting the employer in optimizing operational and financial performance.

 

career profile

ø  b.s. degree.

ø  over 11 years of relevaxxxxxxnt experience in operations and facilities management.

ø  knowledgeable in delivery of exceptional customer service.

ø  expertise in outsourcing sector.

ø  adept in mail fulfillment, vendor procurement and financial management.

ø  skilled in recruitment, development and oversight for over 45 employees in multiple locations.

ø  demonstrated abilities in quality and project management.

ø  utilize advaxxxxxxnced it knowledge in operations and preventive maintenance.

ø  outstanding relationship building capacity.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  proven leadership/training abilities in directing critical initiatives, methodologies and coordination in challenging environments.

ø  capacity in effective decision-making through critical thinking process.

ø  expertise in all facets of high volume operations.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, administrative, analysis and multi-tasking skill sets.

ø  consistently meet stringent organizational goals.

ø  outstanding competence in communications and presentations.

ø  solid understanding and knowledge of cost control.

 

professional experience

oce business services, inc., vaxxxxxxrious locations                                                                 1997 - present

senior site operations manager, richmondxxxxxx, vaxxxxxx (2003-present)

       promoted to oversee capital one service s mail operations with a staff of 43 associates in richmondxxxxxx/ mclean, vaxxxxxx, tampa, fl, boston, ma, and tulsa, ok.

       direct mail operations and enterprise print strategy, the support of 500 multifunctional copy devices located in 20 locations nationally.

       effectively manage service operations, staff development and client relations.

       successfully process over 11mm mail items annually.

       orchestrate eps support for 500 multifunctional copier devices portfolio-wide.

       facilitate vendor procurement/oversight.

       plan and track staff/supply operational expenses.

       spearhead financial control and cost reduction initiatives.

       saved over $790,000 through launch of 17 customer service enhancements and protocols.

       hold comprehensive authority for fleet coordination including preventive maintenance for mfd s (fully versed in websmart fleet software).

       national account manager of the year, 2004.

- continued -

eugene t. burkexxxxxx yyyyyyyyyyyyy x. yyyyyy

page two

 

 

 

 

regional account manager, richmondxxxxxx, vaxxxxxx (2002-2003)

       advaxxxxxxnced to lead bank of america mail operations regionally.

       directed service operations, staff development, client relations and management for four national locations with over 45 employees.

       planned and launched upgraded tracking protocols for internal mail processes.

       designed and executed business plans/work flow analysis, increasing productivity 23% at richmondxxxxxx facility.

       delivered 35% reduction in staff turnover and 19% increase in productivity regionally.

       regional manager of the month, july 2002.

 

office/facilities manager, new york, ny (2000-2002)

       tasked to oversee 45,000 square foot facility for oce business services (nyc headquarters).

       conducted vendor procurement/oversight.

       directed appropriation/placement of office furnishings

       successfully negotiated favorable terms with contractors/purveyors.

       planned and supervised unit renovaxxxxxxtion.

       designated as member of obs emergency contingency board.

       manager of the year, 2001.

       manager of the month, july 2001.

 

 

earlier background

prior to 2000, served oce business services in progressively responsible assignments since recruitment in 1997.  oce business services rookie of the year, 1997.  other career experience as assistant store manager, macy s, brooklyn, ny, manager, brooklyn oyama karate, brooklyn, ny, and operations manager, federal express, brooklyn, ny and new jersey.  in these roles, built outstanding staff management, operations, negotiation, facilities management, training and customer service skill sets.

 

 

education

st. john s university, new york, ny

bachelor of arts, psychology, 1982