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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective


Productive, quality-oriented Administrative Assistant eager to contribute sharp business acumen and solid office/clerical skills toward supporting the employer in optimizing operations as a key team member


Qualifications Profile


Ø  Offering a decade of experience in wide areas of business/office operations ranging from written communications/document production, multi-line phone management and information systems/ records maintenance to customer service, scheduling and dispatching

Ø  Dynamic prioritization, strategic planning, organization, and multitasking skills crucial to productively managing projects/workflow and meeting critical deadlines while maintaining high quality standards

Ø  Take the initiative to define, develop and implement enhanced systems and procedures to boost efficiency of operations

Ø  Motivating leader skilled in orienting/training and mentoring new hires

Ø  Strong communication, customer service and public/interpersonal relation skills

Ø  Equally effective in collaborative teamwork and independent settings

Ø  Technology-savvy, with skills in MS Office Word, Excel, PowerPoint, and Outlook; proficient in data entry and word processing; type 60 wpm


Professional Experience


Administrative Assistant, Superior Surfaces-Phoenix, AZ                                                2004-2010

Proficiently managed diverse office duties in support of business operations, including assuming a leadership role in delivering new hire training programs

Effectively drafted, produced and processed all company correspondence as well as internal documents

Resourcefully created a computerized customer database and upgraded office filing system to substantially improve productivity and efficiency of operations


Customer Service/Dispatch, Shamrock Materials-Petaluma, CA                                       2000-2004

Efficiently managed high volume of multi-line inbound phone calls

Strategically scheduled, routed and dispatched trucks/materials to maximize use of time and resources in meeting customer timelines and expectations

Served as liaison between home owners and truck drivers in troubleshooting and resolving problems, playing a vital role in boosting customer satisfaction levels


Academic Credentials


Vocational Certificate in Drug and Alcohol Counseling, Long Beach Tech Collage; 2003

Undergraduate Studies, Fullerton Community College; 1996


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