career objective

 

results-driven, solutions-focused and goal-oriented professional desiring a challenging and rewarding network systems administration / information technology role within a progressive and successful growth-based organization.

 

profile

 

ø  offer over 11 years of solid information technology experience within network and systems administration, pc setup, and field service technician capacities.

ø  adept at blending strong decision-making abilities with solid leadership attributes and successful interpersonal relationship-building techniques.

ø  highly proficient in time management aspects, including quickly identifying and completing daily priorities in a proactive and productive manner.

ø  apply precise problem-solving proficiencies and outstanding computer-oriented capabilities to any professional information technology environment.

ø  skillful in setting goals and developing technical action plans as well as consistently exhibiting exceptional self-reliance toward achieving perfection in all professional endeavors.

ø  provide dynamic professional personality traits toward ensuring the delivery of quality client / customer service at all times.

ø  contribute intelligent technical acumen and sharp troubleshooting abilities, along with excellent written and verbal communication skills.

ø  expert at performing independently or within a team-oriented environment to exceed all operational goals and information technology-based objectives.

 

~ technical proficiencies ~

 

implementation, management, maintenance, and monitoring

network infrastructure routing and remote access

 

network security • name resolution • ip addressing • network protocol and services

disaster recovery • physical and logical devices • users • computers and groups

desktop-based network protocol troubleshooting and services

resources access • network printers

 

installation and troubleshooting

dhcp • dns • wsus • windows server 2003 / 2000 • windows xp / 2000 / nt / 98 • mac 9x / x

 

~ certifications ~

 

microsoft certified systems administrator (mcsa) • microsoft certified professional (mcp)

 

certified in network+ and a+

 

 

professional experience

 

microcomputer / network / systems administrator

san mateo county office of education, san mateo, ca                                        2001 c 2007

 

ø  provided support for incidents and client calls, hardware/software desktop issues, and third-party software/hardware applications, as well as troubleshooting, diagnosing, and resolving complex pc / server and network problems.

ø  effectively provided hardware/software troubleshooting-based training to staff members.

ø  established network connectivity and pc hardware/software configurations, ms office suite, remote access, and other slate programs for over 300 users.

 

it administrator / pc setup technician

hewlett-packard company, palo alto, ca                                                               2000 c 2001

 

ø  successfully provided and ensured effective desktop and telephone support to end users, including windows desktop, ms office suite, outlook, remote access, and other hp business applications.

ø  built, maintained, upgraded, and performed troubleshooting of pc systems along with directing phone support for field personnel utilizing laptop computers connected via vpn.

ø  assisted with mis functions as necessary for over 500 users.

 

lead dsl field service technician / supervisor

pacific bell company, san jose, ca                                                                           1999 c 2000

 

ø  efficiently trained new employees to install dsl via routers, hubs, and switches, as well as consistently providing troubleshooting, repair, and upgrading of pc systems and laptops.

ø  performed remote 24/7 support for dsl customers.

 

lead dsl field service technician

rhythms net connection, inc., san jose, ca                                                            1997 c 1999

 

ø  installed, performed troubleshooting, and repaired dsl, tcp/ip, ethernet connections for residential and commercial businesses via routers, hubs, and switches, including providing pc systems and laptops upgrading and troubleshooting.

 

education

 

associate s degree in computer lan technician / specialist

computer training academy

 

bachelor s degree in education

university of the south pacific