yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

seeking to utilize professional experience, operations, customer service, team leadership and outstanding organizational, analytical and decision-making skills in an insurance adjustor assignment.

career profile

ø  long-term, successful business experience.

ø  record of progression to assignments of increasing authority and responsibility.

ø  knowledgeable in all facets of staff supervision and training in retail environment.

ø  outstanding analysis, evaluative and assessment skill sets.

ø  strong ability in customer service environments.

ø  skilled in p&l, financial control and accounting procedures.

ø  meet/exceed sales objectives on consistent basis.

ø  facilitate effective procurement of multiple products.

ø  responsible for coordination and scheduling activities.

ø  strong capacity in daily operations.

ø  focus on productivity enhancement and meaningful cost control.

ø  well-organized multi-tasker with strong detail orientation.

ø  university-level business management training.

professional experience

wawa                                                                                                                                       2007 - present

assistant general manager

       oversee recruitment and training of new employees while directing staff of 35.

       manage schedule and customer service issues.

       consistently drive improved sales.

mattress discount shop                                                                                                                2007 - 2008

sales representative

       tasked to perform in sales, delivery scheduling and customer service.

hertz                                                                                                                                             2005 - 2006

manager

       started-up new reading location.

       recruited five employees and developed sales from launch to $18,000/month in less than three months.

       served as manager of marketing and customer service.

       coordinated with insurance adjustors to resolve customer issues.

enterprise rent-a-car                                                                                                                     1998 - 2005

manager

       expanded revenues and fleet sizes for three branches by 5%-50 %.

       successfully developed sales associates, preparing them for advancement.

       posted exceptional customer rankings at all three branches, well above national average.

       operating profit for all three units was also above nation average.

       recipient of president s award in 2002 for outstanding performance.

earlier background

prior to 1998, served as owner/operator, (company name) lead abatement services, and owner/operator, spiros caf .  in these assignments, built solid managerial, organizational, analytical, staff direction and customer service skill sets.

education

temple university
kutztown university