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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


results-focused public affairs professional eager to contribute over 7 years of diverse tax compliance, auditing, customer service, property management, and process improvement experience toward maximizing a progressive employer s success.  top-performer with the ability to seamlessly handle administrative, organizational, and financial data to optimize business efficiency.  excellent communicator who can effectively interface with a broad scope of clientele and industry representatives.  ambitious self-starter who prioritizes, manages, and completes multiple assignments within deadline-driven environments.  knowledgeable with commonwealth of massachusetts and federal tax law.  proficient in ms office, audit workbench, masstax, view tax, and irs aspect systems.



education and professional certification



master of science in public affairs (in progress)                                                                          university of massachusetts boston

professional certificate in project management (2007)                                                              university of massachusetts boston

bachelor of arts in communications studies (public relations and promotions emphasis 2000)                   morgan state university



key professional accomplishments


auditing / tax examination

         ensured zero misclassification of employees as independent contractors, as well as strict avoidance of under the table work.

         participated in a five-member audit workbench user group that provided useful suggestions for a new and improved audit system.

         created and implemented effective training documentation to support employee knowledge of audit workbench software operations.


customer service

         recognized for stellar tax knowledge and customer service by receiving 5 high-five awards for outstanding job performance.

         proactively served on an irs disaster cadre team to assist taxpayers during critical area disasters.

         boost high-profile property traffic 50% by developing promotional efforts that provided new residents with local retail gift certificates.


process improvement

         optimized research efficiency rates by identifying and recommending key resources to allow for rapid resolution of client inquires.

         improved organizational productivity by developing new staff guides for irs aspect system utilization.

         created a call center-wide informative newsletter which enhanced employee knowledge of internal / external tax resources.



professional synopsis


commonwealth of massachusetts department of revenue, chelsea, ma                                                                     2001 c present


field auditor wage enforcement unit (2008 c present)

         apply dynamic leadership talents toward conducting field observations to ensure individual business adherence with all applicable tax types to include researching and evaluating operations, owners, and employees for personal tax compliance.

         utilize solid interpersonal relations skills to discuss client returns with tax attorneys and cpas, along with disallowing returns as required.

         instrumental in contributing a broad scope of massachusetts and federal tax laws toward maximizing organizational efficiency.


tax examiner iii / tax examiner ii desk audit unit (2007 c 2008)

         expertly examined withholding tax returns to guarantee taxpayers adhered to applicable tax laws, rules, and regulations, along with determining additional liabilities and discussing account results with cpas, tax attorneys, and other tax representatives.

         researched selected inventories of business tax returns to include performing auditing for a range of issues (i.e. wage withholding, dividend reductions, voluntary disclosure, sales / use, meals, non-filing of corporate tax returns).

         played a key role in assisting new employee training / development endeavors by demonstrating knowledge of all department of revenue taws / regulations and wide-ranging auditing / taxation software programs which guaranteed seamless operations at all times.


internal revenue service, baltimore, md                                                                                                                                    2001 c 2006


contact representative

         contributed strong communications skills toward leading team group meetings to assist staff in providing clients with accurate tax / compliance information, account support, and document assistance, along with conducting up to 65 telephone interviews per day.

         provided in-depth advice and top-notch service to result in superior customer appreciation and adherence to irs recommendations.


westminster properties, baltimore, md                                                                                                                                      2002 c 2003


leasing professional

         achieved consistently low vacancy rates by successfully directing leasing efforts for a large-scale apartment complex to include building excellent client relationships, managing leases, handling recordkeeping, maintaining property grounds, and developing marketing materials.

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