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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Senior Product Assurance Engineer
Qualifications Profile
Ø Offering 16 years experience as Senior Product Assurance Engineer with leading provider of automated business solutions, tools and resources; comprehensive background in full-scope software development life cycle, with emphasis on product testing and quality control
Ø Proficient in designing and implementing complex test plans and strategies
Ø Excel in collaborating with cross-functional teams of Project Managers, Programmers, Developers, and Technical Writers in delivering products and client services
Ø Effectively prioritize, plan, coordinate, and drive projects/workflow to maximize productivity and efficiency and meet critical timelines
Ø Numerous years of prior background as Senior Client Service Representative; consistently provide quality client servicing in troubleshooting and resolving issues as well as delivering training and ongoing guidance
Ø Sharp research, analytical and problem solving abilities
Ø Equally effective in independent and teamwork environments
Career Track
AUTOMATIC DATA PROCESSING (ADP) C Clifton/Roseland, NJ 1988-2010
Senior Product Assurance Engineer-Roseland; 1994-2010
Promoted to spearhead testing and quality assurance of product throughout testing cycle; encompassed both on-site support of pilot product development and in-house for field release across 25 offices
Proficiently developed and implemented test plans and test strategies to maximize performance
Efficiently coordinated code testing and code release; clearly defined errors in code turnover during testing cycle and collaborated with Development team in isolating, troubleshooting and resolving problems
Effectively participated in Ergonomics training video targeted toward homeshoring employees
Senior Client Service Representative-Clifton; 1988-1994
Played vital role in growing and sustaining client base by providing quality service in responding to inbound external client inquiries as well as handling service inquiries from field associates; successfully troubleshot and addressed issues for prompt resolution and closure
Contributed sharp communication skills toward delivering
client training and guidance
Academic Credentials
BA, Communications, Monmouth University-Long Branch, NJ
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