yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused business / it analyst specializing in directing all phases of sdlc, analyzing system specifications, gathering necessary requirements, managing complex projects, building solid teams, and providing world-class client services eager to offer 11+ years of proven experience within high-volume environments toward maximizing an employer s productivity and profitability.

 

profile of qualifications

 

         integral leader who excels at managing cross-functional teams in developing / implementing new applications / systems, along with planning, prioritizing, and managing tasks within high-pressure, deadline-driven environments to boost productivity and efficiency.

         out-of-the-box thinker with a proven track record for conceptualizing cost-effective, state-of-the-art solutions to meet it objectives.

         excellent communicator who seamlessly interfaces with all business representatives and clientele through to executive level.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities to achieve goals.

 

key areas of expertise

 

software life cycles                      project management                               agile methodology                                     client relations

requirements gathering               product testing processes                      quality team building / training                research / development

strategic planning / analysis          product / application development          cost-effective contract negotiations         business communications

 

professional synopsis

 

application services manager (2008 c present) / business applications supervisor (2008)

 

         utilize broad scope of industry knowledge to direct the health and integrity of 15 total corporate systems in the areas of hr, finance / accounting, legal, compliance, business intelligence, and intranet, including directing cross-functional teams of pm / rms, java developers, and systems analysts in the development and implementation of comprehensive new systems.

         build and sustain valuable relationships with software vendors, and cost-effectively negotiate contracts and handle disputes.

         maximize operational productivity by implementing multiple systems / applications such as performance management, kronos upgrade to wfc 6, payroll outsourcing, and content management system (oracle ucm), as well as an itil program management process.

         instrumental in reducing infrastructure footprint 50%, achieving a 2010 cost savings of $370,000 by optimizing server / database consolidations, reducing federal-based risk of fines 50%, and cutting $80,000 in costs via lucrative corporate contract renegotiations.

         direct production control processes for application, database changes, and configurations, and oversee capacity planning and forecasting.

         support director and cio with evaluations of strategic initiatives by establishing targeted metrics.

 

senior systems analyst hris

 

         strategically steered hris operations by serving as senior analyst and technical project manager to initiate complex enterprise-wide systems from concept through to launch, including supporting department leads on the necessity of new systems and / or processes.

         automated, streamlined, and / or re-engineered manual hr processes, pulled data from adp oracle databases for reporting and metrics, implemented bi software for dashboard and hr metrics (outlooksoft), and managed a new recruiting application (irecruiter).

         guaranteed integrity of data in hrms (adp) and all 3^rd party software and data feeds, managed all hrms configurations and maintenance (i.e. new releases, patches, bug fixes), and provided key recommendations to executives on new technology needs.

 

technical business systems analyst pharmaceuticals

 

         applied sharp analytical abilities toward directing large-scale pharmaceutical brands by evaluating high-volume quantities of consumer transactional data and collaborating with analysts and developers in the design, prototyping, and launch of new campaigns / products.

         gathered business and technical requirements for development of pharmaceutical marketing campaigns and initiated campaign logic in unica using raw sql, along with managing all quality assurance and user acceptance testing of newly developed marketing campaigns.

         ensured data integrity in pharmaceutical databases (oracle), as well as maintaining strict adherence to all service level agreements (sla) and vendor relationships, and complying with standard procedures / processes for accurate documentation practices.

         expertly managed the quality of inbound / outbound vendor xml data files, and developed customized forecasting reports using sql.

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

resume page two

 

professional synopsis (continued)

 

project manager (contract) client services (health & benefits)

 

         contributed dynamic leadership talents toward directing a team of 4 business analysts and 2 developers, as well as a medium-sized call center in the implementation and administration of health / benefits and payroll for a large fortune 500 telecommunications company.

         managed full life cycle implementation of health and benefits (benefit workstation) and loa management system, along with directing benefit plans, carrier files, and data feeds; developing project / contingency plans; managing it resources; and monitoring progress.

         identified out-of-scope items and ensured prompt communication of changes and action plans, supported the re-engineering of the benefits enrollment website and guaranteed web content accuracy, and used raw sql to query against databases to identify issues.

         liaised among insurance carriers and vendors to resolve eligibility / data issues and reconcile premium invoices, along with proactively conducting demos and presentations to internal / external clients, managing call center reps, and advising clients as required.

 

hris analyst human resources & functional group support

 

         led the development of enhancements and managed implementation of new applications, including maintaining module functionality and troubleshooting issues related to the company s hrms (peoplesoft), as well as directing input / output quality of high-volume data.

         performed trend analysis and created hr database reports to assist senior-level decision making, along with developing and managing an automated process for the administration of canada-based performance reviews and gathering module / application requirements.

         co-managed development, implementation, and user acceptance testing of peoplesoft employee and manager self-service, including customizing and enhancing various peoplesoft-developed modules such as eeo-1 and turnover analysis.

         designed and developed a management reports database delivered from the web portal.

         prototyped and gathered requirements for the development of a biographical profiles application.

         participated in system upgrades by managing user acceptance testing processes.

 

additional job history

 

senior peoplesoft analyst (2001) / peoplesoft analyst (2000 c 2001)

hr / labor relations analyst

lsg sky chefs, arlington, tx                                                                                                                                                         1999 c 2000

 

education

 

b.s., psychology (statistics & management emphasis; business administration minor)                            university of texas at arlington

 

technical summary

 

enterprise applications / software:                          peoplesoft 8.x • adp ev3 • oracle ebs 11i (learning management & hr)

                                                                                lawson • kronos wfc 6 • outlooksoft 4.x • irecruiter • clarity • oracle ucm

 

databases:                                                              sql server 2000 / 2005 • oracle 10g • microsoft access

 

microsoft office suite:                                              microsoft project • microsoft visio • microsoft frontpage

 

reporting / data analysis tools:                             crystal reports 8x • reportsmith • peoplesoft query / application designer • tableau

                                                                                microsoft query • infomaker • affinium unica 6 • data junction • sql*loader

 

other:                                                                      microsoft excel certified • itil • sdlc • agile methodology