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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx •


profile of qualifications


enthusiastic customer service professional eager to offer over 12 years of administrative support, retail sales, and account management experience toward maximizing an employer s success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can handle multiple assignments within deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical and problem-solving talents.  dca-certified through sterling jewelers (richmond, va).


key areas of expertise


account administration                                                     customer relations                                                                      telesales / collections

office management                                                          billing / payment collections                                                         consumer finance

data entry / document processing                                  microsoft office (word / excel / powerpoint)                                internet applications


professional synopsis


office manager / assistant manager / sales associate (roles held separately)

littman jewelers, baltimore, md                                                                                                                     1995 c 2005 / 2008 c present


         apply dynamic leadership abilities toward directing daily organizational tasks to include maintaining effective filing systems, drafting / distributing correspondence, overseeing shipping / receiving of merchandise, and retagging items as necessary.

         strategically steer up to $3 million in jewelry sales annually, along with building a profit-focused team and developing key personnel training initiatives and establishing monthly / data quotas to maintain high-quality standards and maximize bottom-line results.

         create an appealing retail environment through the implementation of innovative interior merchandise displays.

         perform optimal customer service by courteously arranging and following up on special orders, as well as responding to diverse individual inquiries and resolving key business challenges as required.


sales associate

sterling jewelers, inc. (a division of jared the galleria of jewelry), city, state                                                         2003 c 2008


         drove business growth by recruiting, training, and managing a top-performing 10-member staff to include achieving advantageous sales of up to $12 million by building valuable customer relationships which generated new opportunities for continued marketplace dominance.

         formulated strategic marketing endeavors in coordination with analysis of regular sales summaries to increase revenue and general customer flow, along with planning and directing key in-store promotional events.

         empowered associates to make decisions to reflect positively on corporate well-being and customer satisfaction.

         performed all cash transactions (i.e. sales, returns, exchanges, gift cards), completed the proper documentation of monetary values and product inventories through consistent recordkeeping practices, and oversaw daily shipping / receiving efforts.


loan officer

diversified mortgage, city, state                                                                                                                                                 2003 c 2005


         proficiently analyzed consumer needs, as well as structuring and selling loan programs to exceed individual- and team-based goals.

         processed a high-volume of mortgage loan applications and associated paperwork, including reviewing files to verify that data was complete and met established standards.

         developed and managed a large-scale client / referral database instrumental in driving operational growth, along with generating positive public relations to create new profit opportunities.


data entry associate

hsbc bank usa, n.a., city, state                                                                                                                                                    2004 c 2005


         maximized data management efficiency by accurately processing customer payments / refunds within personal accounts (i.e. credit cards, bank statements, etc.), including regularly performing at above-average productivity levels.

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