~ Results-focused Senior-Level Management Executive with a considerable background in information technology eager to contribute strong project management talents toward supporting a dynamic company in optimizing bottom-line performance. ~
Effectively drive IT operations to optimize efficiency, competitive positioning, and revenue opportunities; adept at disaster planning and recovery. Outstanding achievements in infrastructure development, IT delivery and support, large-scale change management, business process reengineering, budgeting, and identifying revenue growth strategies. Proven ability to leverage IT expertise to reduce costs, enhance market position, and elevate customer satisfaction and retention. Combine solid leadership and team-building talents to recruit, motivate, manage, and supervise highly productive personnel. Proficiency in cultivating strategic alliances and partnerships, and driving projects from concept to fruition.
Slashed expenses for Tabs Direct by $1.2M and increased client satisfaction by navigating year-long and complex mainframe and order entry conversion project affecting extensive non-profit clients; directed more than 30 developers in completely rewriting 120+ applications.
Championed seamless consolidation of Houston Tabs Direct facility into Dallas inclusive of all IT and manufacturing equipment in less than 90 days.
Led virtualization of over 75 servers, delivering annualized savings of over $300K.
Oversaw full-scope IT operations during Hurricane Ike in 2008 by creating successful disaster recovery plan which resulted in excellent business continuity.
Manage client- and internal-facing applications and systems demanding 99.99% uptime within fast-paced manufacturing business.
Developed data protection, operating and network management procedures to enable Tabs Direct to pass a government census audit on first attempt, winning an order worth $8M+.
Steered deployment of all-inclusive communication services and tools throughout Tabs Direct.
Expanded division at Communisis to produce over US$5M by positioning company to offer innovative IT-driven solutions combined with intelligent manufacturing technology.
Generated $5M+ by upgrading mail-based response handling department to include a call centre, and by equipping Communisis with cutting-edge technology.
Directed, supervised, motivated and managed 72 IT professionals at Communisis.
Tabs Direct (Rapp/Omnicom subsidiary), Dallas and Houston, 2008 to Present
Vice President of Operations & IT
Spearhead production of 1,500 unique product types weekly by proficiently coordinating, performing and directing strategic planning, P&L, manufacturing, IT infrastructure development, statistical and operational reporting, and quality control and assurance.
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Professional Experience continued
Grew revenues by $500K+ within digital printing division by persuasively selling web-based printing solution to major health care service provider client.
Strategically plan and develop production schedules to maximize use of human, financial and physical resources and ensure efficient and budget-compliant operations.
Employ ISO 9001, Six Sigma and lean methods to reengineer multiple business processes within operations and IT, translating to $1M+ in annual savings.
Avoided purchasing $500K in additional equipment by increasing productivity within Tabs Direct manufacturing departments and reducing machine maintenance and usage fees.
Boosted productivity within 24-hour data center by 22%, uncovering approximately $800K in savings.
- Successfully led team in on-boarding $150M account for Capita Communications, and reliably balanced equipment procurement, staffing, Lean and Six Sigma business process design, and IT requirements.
- Piloted installation of first continuous color digital press into the UK, overseeing full scope of activities from pre-installation, construction and design, to devising business processes, recruiting personnel, and educating clients in use of new technology.
- Provided consultative guidance to manufacturing companies in strategically deploying IT services, translating to significant savings and revenue growth of $2M+.
- Project-managed manufacturing and IT activities which converted $30M government printing client into newly-created business unit.
Communisis, 1999 to 2007
Data Processing & Operations Director
As key member of executive team, contributed broad-based management expertise toward financial and strategic planning, IT security, network, administration, software development, IT operations, project/team leadership, and critical business decision-making.
Integral player in securing $400M, 10-year statement outsourcing deal, expeditiously coordinating all IT activities from IT security and data transfer, to infrastructure development and team direction.
Effectively orchestrated closure of 300-person facility and held executive responsibility for transferring IT equipment (30 servers, 200 desktops and new WAN) to new location.
Assembled quality team to effectively implement digital printing technology into business operations.
Prior Background includes roles as Data Processing & Laser Manager, Business Mail Manager and Project Manager for K2 Direct Mail, 1994 to 1999.
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