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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •




results-driven leader specializing in high-volume employee relations, strategic analysis / planning, process improvement, and regulatory compliance eager to contribute solid administrative, team building, and business support experience toward optimizing an employer s success within a growth-oriented role.



profile of qualifications


         top performer who makes decisions to reflect positively on business efficiency and employee satisfaction, along with supporting quality staff recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.

         integral leader who offers skills in payroll, new hire processes, training programs, and regulatory compliance, along with contributing key abilities in solid problem-solving and troubleshooting en route toward achieving set goals.

         excellent communicator who plans, prioritizes, and manages tasks to maximize workflow and enhance productivity.



key areas of expertise


employee relations                   benefits administration                regulatory compliance                       process improvement

employee recruitment              procedure development                labor / employment law                   database management

training / development            relationship management            strategic analysis / planning             administrative support



career highlights


         eliminated costly payroll errors and increased processing time by resolving issues with cms4win software.

         resolved months of backlogged work, restored order to processes, improved recordkeeping functions, researched and solved miscellaneous billing issues, and corrected previously overlooked invoicing and journal entry errors.

         contributed sharp analytical abilities toward identifying and troubleshooting system and claims training issues.



professional synopsis


data claims specialist (mbrq task team)

allstate insurance company, irving, tx                                                                                                                          2008 c present


         utilize broad scope of industry knowledge and dynamic business acumen toward proficiently reviewing insurance claims for completeness, including objectively approving and / or denying payments using mainframe / next-gen.

         ensure high-volume claims accuracy by applying available editing tools to resolve specific claims discrepancies.


human resources / business manager

kiewit texas construction lp, san angelo, tx                                                                                                                     2007 c 2008


         applied strong leadership talents toward overseeing comprehensive human resources operations, including driving business growth by sourcing for qualified applicants to fill vacant positions, interviewing / evaluating and drug-testing candidates, initiating new hire orientation processes, and providing hiring support for management.

         maximized organizational efficiency by processing and reviewing payroll to ensure 100% compliance with required policies and established laws, along with serving as point-of-contact regarding personnel concerns / problems.

         paid vendor invoices on time and within set parameters, and cost-effectively negotiated past due accounts.


medical billing resolution support staff

allstate insurance company, irving, tx                                                                                                                                2003 c 2005


         strategically steered research initiatives on claims inquiries and reprocessed claims to guarantee goals were met.

         recovered and retrieved funds from providers, and adjusted provider claims for overpayment / underpayment.

         built and sustained productive operations by performing research on various projects and major reconciliations.



education & technical summary


bachelor of arts in business administration                                                                                               university of houston

finance & management emphasis, finance association & society of human resource management member


microsoft office suite • microsoft windows • peoplesoft • oracle • next-gen • mainframe • cms4win



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