Bilingual (English/Mandarin) Hospitality Professional with excellent academic credentials eager to contribute keen analytical, accounting, and research expertise toward supporting the employer in increasing hotel revenue growth and profitability.

 

 

         Solid experience in reservations/front office operations with particular strengths in guest relations and problem resolution.

         Research experience encompasses questionnaire/survey design, focus groups, data analysis and interpretation, report writing, and presentation of findings.

         Able to leverage forecasting, budgeting, accounting, analytical, and market research abilities to fortify room and F&B (food and beverage) revenue production.

         Proactively foster and nurture strong relationships spanning diverse cultures and backgrounds.

         Highly versatile and productive; able to quickly master new roles, responsibilities, and environments.

         Conscientious and resourceful with superior time management and prioritization skills; able to balance multiple tasks and demands simultaneously. 

         Detail-driven and personable team player; consistently exhibit self-reliance and strive to achieve perfection in all endeavors.  

         Consistently focus on optimizing guest relations to achieve and maintain excellent occupancy levels and repeat business.

 

 

M.S. Degree, Hotel & Restaurant Management ~ GPA: 3.8

University of Missouri, Columbia, Missouri

 

B.A. Degree, English Language & Literature

Renmin University of China, Beijing, China

 

 

Native Intimates Ltd., New York, New York, 2009 to Present

Operations Specialist  

• Spearhead daily business operations in collaboration with ten national retail buyers, consistently monitoring and ensuring on-time product delivery.
• Conduct ad hoc analysis for senior management, essential to supporting critical decision-making regarding buying and selling activities.
• Proficiently manage five overseas suppliers and perform extensive weekly production analysis.

 

Continued

 

 

Professional Experience continued

 

Naomi Village Resort, Cresco, Pennsylvania, 2008

Assistant Manager

• Strategically conducted weekly booking analysis to anticipate and accurately forecast demand and successfully administer reservation system.
• Applied well-developed organizational skills toward coordinating group reservations, generating group rooming list and reports, and delivering superior guest service.
• Planned, designed, and executed marketing plan which quickly elevated sales by 5%.

 

University of Missouri, Columbia, Missouri, 2006 to 2008

Market Research Assistant

• Employed significant analytical talents to conduct comprehensive market and revenue research in hotels, scrutinize data with Excel and SSPS, and present results at national conferences.

 

Sawgrass Marriott Resort & Spa, Ponte Vedra Beach, Florida, 2007

Management Intern

• Meticulously balanced and audited room and F&B revenue using Delphi software.
• Compiled extensive accounting documentation for analyzing and optimizing daily revenue production.
• Innovatively devised customized promotional tools for recreation event which saw attendance double from prior event.

 

Regency Downtown Hotel, Columbia, Missouri, 2007

Front Office Agent

• Combined sharp communication and interpersonal skills to deliver exceptional guest service during check-in and check-out procedures, maximizing satisfaction and loyalty.
• Promptly answered incoming reservation calls and contributed to preparing rooming list.

 

Beijing Guangxi Hotel, Beijing, China, 2005 to 2006

Sales Revenue Analyst

• Contributed proven financial acumen toward conducting revenue/booking analysis, formulating monthly reports including incentive calculations, and presenting findings to hotel management personnel.
• Played an integral role in producing in-depth reports indicating sales and catering goals.

 

 

Microsoft Office Suite (Word, PowerPoint, Excel, Access, and Outlook) Microsoft Project SPSS PMS MARSHA Delphi

 

 

Attendee, International Hotel/Motel & Restaurant Show, New York City C 2007 and 2009

 

Attendee & Presenter, 14^th annual Graduate Student Research Conference in Hospitality and Tourism, 2009

 

 

 

 

 

 Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you solid experience in the hospitality industry, considerable guest service experience, well-developed skills in sales revenue analysis, and advanced forecasting and analytical skills. To complement these qualifications, I offer polished organizational, prioritization, and problem solving skills which are paramount as a <insert job title/position>.  

 

As a proactive contributor to your hotel, you will find me to be an industrious professional committed to supporting you in achieving your objectives through first-rate performance, insight, dedication and initiative. I am confident that I could be a valuable asset to <insert name of hotel>, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy