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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ ~ (xxx-xxx-xxxx

career profile

results-oriented customer service professional with 9+ years of solid skill and capacity to handle various functions associated with identifying and meeting the needs of various customers in a fast-paced environment. detailed and dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues and management and produce tangible profits as a result. talent to identify the need for solutions to immediate problems and to encourage a risk-free, positive atmosphere to meet those needs. demonstrated talent for developing plans that successfully meet the objectives of an organization. typing 50wpm. bilingual: english/spanish.


customer service / administrative support / public relations / staff relations / strategic planning

professional development / cash management / hr


technical competencies: microsoft office xp, microsoft office professional 2007, and windows vista.

professional experience

ace america's cash express, tacoma, washington
store associate, 06/2009 c present

cash checks using established risk analysis, as defined in current training manuals and/or policies and procedures materials, avoiding return items as much as possible. provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transactions, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services.

  • maintain, count, receive, balance and safeguard cash and other negotiable items according to established policies and procedures to ensure validation of center assets.
  • perform opening/closing procedures, including but not limited to: preparing bank deposits or re-deposits, investigating and resolving discrepancies, and verifying money in the drawer and safe.
  • follow security and safety policies and procedures in order to maintain a safe working environment and protect company assets.


quik wok chinese restaurant, el paso, texas

assistant manager/waitress/food handler, 08/2006 c 07/2008

observed and evaluated workers and procedures in order to ensure quality standards and service. assigned responsibilities, and work stations to employees in accordance with work requirements. performed personnel actions such as hiring/firing staff, consulting with others as necessary.

  • resolved customer complaints regarding food service and trained workers in food preparation, and in service, sanitation, and safety procedures.
  • inspected supplies, equipment, and stations to ensure continued conformance to standards.
  • controlled inventories of food, equipment, small ware, and reported shortages.
  • analyzed operational problems, such as theft and wastage, and establish procedures to alleviate these problems.


vista hills health care center, el paso, texas

human resources manager assistant, 06/2007 c 08/2007

served as a link between management and employees by handling questions, interpreting and administering hr rules and helping resolve work-related problems.

  • analyzed and modified payroll, compensation, and benefits systems to establish competitive programs and ensure compliance with legal requirements.
  • performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

yyyyyy x. yyyyyy | page 2 of 2


starr western wear ii, el paso, texas

customer service representative, 11/2004 c 11/2005

generated and analyzed merchandising reports and made necessary product placement adjustment based on demand and sales objectives.

  • demonstrated key customer service skills resulting in employee of the month awards (march - october).
  • achieved sales goals and received top award for monthly sales and acknowledged for high group sales.


bachelor of arts degree in business administration, in human resources management, 12/2007

university of texas at el paso

gpa 3.3/4.0, dean s list


associates of arts degree in business administration, 12/2004

el paso community college, el paso, texas

gpa 3.4/4.0, dean s list


































yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ ~ (xxx-xxx-xxxx






<<first name>> <<last name>>



<<street address, suite #>>

<<city, state zip code>>


dear <<courtesy>> <<last name>>,


it is with great confidence that i offer professional-level client relations experience and strong customer service ability to your organization. as i pursue the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching future goals and objectives.


experience as a store associate, assistant manager, human resources manager assistant, and customer service representative is the basis for my confidence that i would be a valuable asset to your organization. my career history consists of vast experience in service practices consistent with the recognition of the sales and service objectives of diverse organizations. throughout my career, i consistently communicate the company s vision to the internal members of the organization so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure those goals are met. additionally, i often advise management on my prepared recommendations for improvements in policies, controls, and new methods, effectively communicating with other members of the team also, verbally and in writing.


during my career, i ve gained notable experience leading and training other employees in the appropriate procedures necessary for meeting the needs of an economic enterprise. my professional background also includes:


customer service / administrative support / public relations / staff relations / strategic planning

professional development / cash management / hr


my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.







yyyyyy x. yyyyyy


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