Eager to contribute excellent academic credentials and operations leadership proficiency toward supporting a progressive healthcare organization in optimizing bottom-line performance.  

 

 

         Advanced understanding of healthcare industry standards and regulations; enforce and improve hospital policies to strengthen compliance and elevate quality/service levels.

         Devise administrative, quality, and operational procedures to accelerate workflow, enhance patient care, heighten staff productivity, and control costs.

         Able to coordinate cohesive efforts among multi-disciplinary team members to provide top-notch care to patients; considerable abilities in staff development and management.

         Ethical, discreet and ambitious with a solid reputation for integrity, problem solving abilities, professionalism, and talents in government/agency relations.

         Adaptable and tenacious; quickly master new roles, responsibilities, and environments.

         Outstanding experience in coordinating ambulatory care operations such as insurance verification and authorization, patient registration, and comprehensive data entry.

         Excel in safety compliance, quality control, reporting, policy and procedure development, and program administration.

         Proficiency in using IMNET and IDX software applications.

 

 

Piedmont Healthcare, Atlanta, GA, 2007 to Present

Lead Pre-Registration Representative

         Direct, supervise and motivate team in administering outpatient accounts for surgery, radiology, lab, cardiopulmonary, physical therapy, pain clinics, special procedures and sleep labs.

         Develop employee work schedules, delegate assignments, and foster cooperative relationships with coding, pre-certification, insurance verification and scheduling departments to expedite and streamline service delivery.

         Leverage strong problem solving abilities to respond to and swiftly resolve patients concerns about insurance billing/payment and self-pay liability.  

 

Brookdale University Hospital Medical Center, Brooklyn, NY, 2002 to 2007

Practice Manager         (2005 to 2007)

         Spearheaded daily administrative operations for clinic inclusive of registration, scheduling, insurance verification, financial counseling, and medical/office supply procurement.

         Supervised, managed, scheduled, evaluated and motivated team of 15 productive staff members.

         Steered consistent compliance with workplace health and safety rules and regulations.

         Actively participated in hospital and departmental quality improvement projects.

 

Administrator-on-Duty (PRN)          (2005 to 2007)

         Exhibited outstanding leadership talents as Administrator-on-Duty, efficiently coordinating operations of 376-bed hospital and Level One trauma center.

         Diligently focused on facilitating safety compliance and policy and procedure adherence.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience (Brookdale) continued

 

Program Coordinator           (2002 to 2005)

         Orchestrated state-funded women s heath programs by recruiting personnel, organizing health fairs, and representing institution and programs at various events and meetings.

         Interviewed, hired, trained and supervised top-quality program staff.

         Maximized program success and participation by cultivating unified relationships with physicians, hospital administrators, and other organizations.

         Prepared and submitted comprehensive reports to Administrators and New York Department of Health.

         Supported grant-writing activities by providing data used to seek funding.

         Contributed to broad-scope improvement projects as well as preparations for NYS and JCAHO inspections.

 

Memorial Sloan Kettering Cancer Center, New York, NY, 2000 to 2002

Research Assistant

         Contributed solid organizational skills toward delivering administrative and research support for three Epidemiologists.

         Communicated directly and frequently with physicians and hospital administrators.

         Managed and maintained up-to-date databases to facilitate and organize patient/research data.

 

New York Presbyterian Hospital, New York, NY, 1997 to 2000

Unit Assistant/Secretary C Critical Care Units

         Supported fast-paced administrative needs and provided attentive service and assistance to medical staff, patients and visitors.

         Diligently maintained patient census, prepared medical charts, and assembled reports for physicians as requested.

 

 

Master s of Public Health in Community Health Education

Hunter College, City University of New York, 2002

 

Bachelor of Arts in Health Science

Brooklyn College, City University of New York, 1996

 

 

National Association of Health Service Executives (NAHSE), New York Regional Chapter

 

Institute for Diversity in Health Management, Alumni Association

 

The Community Health Workers Network of NYC

 

NYC Breast Feeding Promotion Committee

 

 

 

 

 

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a healthcare management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

I bring to you a seasoned background in the healthcare industry, exemplary expertise in directing high-level and fast-paced administrative operations, a Master s Degree in Public Health, and excellent talents in health education and promotion, community relations, and steering regulatory compliance. To complement these qualifications, I offer first-rate planning, organizational, analytical and critical thinking skills.     

 

As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet. 

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy