Resume Writer - Need One ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed
ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!
career objective
innovative, solutions-focused six
sigma black belt eager to contribute superior project management, team
leadership, and customer service skills toward actively supporting a
progressive organization in optimizing financial and operational performance
profile
ø offer more than nine years of progressive managerial and team building experience, with expertise in developing and implementing process improvements that result in increased corporate profitability
ø strategically plan and manage high-level projects, proactively monitor key performance indicators and other metrics to continually improve business performance, resolve any variances from established goals
ø conduct thorough analyses of existing procedures to develop new policies, streamline processes, institute improvements, and establish cost controls
ø train, motivate, and lead top-performing support teams; coordinate workflow and human resources for optimal coverage while containing labor costs
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø dynamic communication, presentation, negotiation, and relationship management skills
professional experience
ing direct, fsb, wilmington, de 2000 c present
vice president / six sigma black belt (2008 c present)
- in recognition of outstanding performance, steadily progressed within company to attain position entrusted with driving key process improvements, improving quality, and managing major internal projects
- apply depth of knowledge in lean six sigma dmaic (define, measure, analyze, improve, control) methodology towards increasing bottom-line profitability and overall productivity levels
- achieved more than $2m in cost savings with first project alone
head of the eastern region sales call center (2005 c 2008)
- successfully oversaw 24 managers and more than 260 employees in high volume call center; mentored and trained staff with an emphasis on leadership and career growth
- compiled, reviewed, and analyzed complex data to produce concise reports instrumental to senior management in assessing center performance and develop enhancement strategies
- prepared and delivered monthly presentations to audiences of 150 employees at town hall-style meetings; additionally coordinated and manage large-scale annual sales conferences
- cost-effectively managed center operations to complete 2008 under budget while maintaining exceptional productivity and customer satisfaction metrics
front line manager, delaware sales call center (2000 c 2005)
- led a highly productive team of 15-20 sales associates in providing knowledgeable and attentive customer service; maintained open lines of communication with regional management
- actively monitored phone calls and individual employee performance to provide customized guidance; established contest and performance incentives to increase team production and staff morale
~ community activity ~
volunteer, habitat for humanity
volunteer, kids foundation
volunteer, meals on wheels
education
wilmington university, new castle, de 2009
insert type of degree (bs/ba/aas/etc.) in organizational management
~ professional development ~
certified six sigma black belt insert year
management and leadership course, university of delaware, newark, de insert year
<< Previous Back to Sitemap Next >>
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!