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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



driven leader eager to contribute dynamic customer service, marketing, sales, business development, strategic planning, relationship building, communications and customer service skills in a challenging management role.


career profile

ø  career built in highly-competitive marketplace sectors.

ø  proven ability to lead/supervise productive staffs.

ø  well-developed collection skills and techniques.

ø  consistently exceed challenging revenue targets.

ø  expertise in credit systems.

ø  record of progression to assignments of increased responsibility.

ø  extensive background in client relations and account management.

ø  skilled in all facets of marketing plan development and implementation.

ø  comprehensive understanding of business and operations management.

ø  well-organized multi-tasker with strong detail orientation.

ø  university-level computer science studies; expertise in ms office suite, visual basic and sql 2008.


professional experience

fma alliance, ltd., houston, tx                                                                                                                                          2001 - present

client services manager, year-year                                                                                                                                                          

       oversee 12 employees and client services administration for entire organization.

       implement company-wide proprietary collection system to improve operations.

       develop obligor letter templates and account-settlement effectiveness reporting.

       increase efficiency of client reporting process using excel and visual basic.

executive administrative assistant/quality coordinator, year-year                                                                                                

       provided leadership for staff of two.

       implemented and supervised professional practices management system.

       assisted general counsel with legal filings and licensure documents.

       prepared request for information paperwork for potential clients.

       monitored/scored calls and maintained call scripting templates for state restrictions.

human resources clerk, year-year                                                                                                                                                         

       processed job applicant applications, documentation and testing results.

       filed and catalogued all employment paperwork.

       participated in completion of new hire process.

skiptracer, year-year                                                                                                                                                                                    

       located obligors with missing and outdated contact information.

       performed collections calls to rectify debts and arrange payments.

       coordinated with department director to compile general reports.


earlier background

prior to 2001, functioned in capacity of substitute teacher for school districts in tomball, tx,  and aldine independent school district, houston, tx, and customer service manager, wal-mart, iowa city, ia, overseeing operations and customer satisfaction concerns.



aca foundational training on professional practices management system

consumer data industry association - fair credit reporting act certification

city of houston - evacuation training in high-rise buildings and hotels

notary public commission, state of texas



university of iowa, iowa city, ia

computer science studies, 1997- 1999


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include strong experience in the financial services sector. to complement this background, i possess expertise in organizational leadership, business development, capital management and regulatory compliance, as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy












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