yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
results-driven manager eager to contribute strong business development, client servicing and team building talents toward actively supporting the employer in optimizing revenue performance.
ø offer over 10 years progressive management experience, with comprehensive background in staff training/development and customer service.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
ø proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
ø exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff, clients and external contractors.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
ø demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.
legacy communications inc., pueblo, co 1996-2009
contributed dynamic leadership skills in managing a team of 2-way radio electronics technicians, installers and clerical personnel, with strong focus on optimizing productivity, efficiency and performance.
innovatively designed, developed and sold communication systems, exhibiting organizational skills and strong attention to detail.
strategically planned and coordinated workflow to maximize use of resources while controlling costs and meeting company needs.
successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
efficiently managed team members, defined staffing requirements and delegated assignments to optimize utilization of human capital and operational resources.
consistently responded to and secured bids from various customers, with full accountability for completing jobs on time and under budget.
relied upon to lend expertise toward providing 24-hour maintenance on several public safety contracts.
proactively built and established key relationships and liaised effectively with senior management, clients and vendors.
directly trained, mentored and motivated staff, playing an instrumental role in the development of top performing team members.
applied sharp business acumen toward defining and implementing policies to boost overall operational performance.
affiliations & activities
member (current), worshipful master (2008) - masonic temple
member of board of directors (current), bar and food manager (current), president (2006 & 2007) - pueblo shrine club
volunteer - pueblo west fire dept
president - firefighters
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