Yyyyyy x. yyyyyy                                  0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                       abc@xyz.com

 

Career Objective                                                                                            

Versatile, results-focused professional eager to contribute broad administrative, operations management and client servicing talents toward actively supporting the employer in optimizing performance.

 

Profile                                                                                                              

Ø  Offer progressive experience in operations management, with comprehensive customer service and administrative background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

Professional Experience                                                                               

Mulligan Family Fun Center                                                                                            2007-Present

Operations Manager

  Contribute dynamic leadership skills in overseeing all aspects of Fun Center operations, with full accountability for guest service, park maintenance and appearance, guest and employee safety.

  Conduct comprehensive review and analysis of previous month, quarters and year P/L statements and develop a strategic business plan to capitalize on strengths and improve on weaknesses. 

  Spearhead diverse administrative activities ranging from training and performance evaluation to park scheduling, supply and inventory order and control.

 

Mosaic Sales Solutions                                                                                                 2001-Present

Retail Sales Specialist

  Proficiently provide impartial solutions to consumers through positive customer experiences through regular retail store visits.

  Successfully boost consumer awareness and understanding of the client s products and services while maximizing sales and relaying vital consumer and product information.

 

TEKsystems/Vector Resources                                                                                      2005-2008

Infrastructure Cable Technician

  Steered the installation, termination, and testing of voice/data cables in commercial buildings, demonstrating strong multitasking and technical abilities in achieving operational goals and timelines.

  Effectively planned, coordinated and facilitated termination functions including some cutover, punching down on 66/110 blocks and on patch panels in communication closets.

 

Best Buy                                                                                                                       2003-2005

Home Theater Area Manager

  Efficiently managed 20-25 employees, planned and coordinated workflow and assigned projects to optimize utilization of human capital and operational resources.

  Actively supported achievement of district and store sales and customer retention goals by assisting in the direction, mentoring, and development of department sales personnel.

  Collaborated directly with the General Manager in implementing targeted customer service, customer retention and high-end sales techniques incorporating the Best Buy CARE PLUS sales process.

  Assisted the Sales Manager in recruiting, training, scheduling and retention of customer focused full and part-time department personnel.

  Applied comprehensive knowledge of technical specifications, benefits and operation of all department products and accessories toward assisting customers and generating sales.

 

 

 

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Brookstone                                                                                                                   2000-2001

First Assistant Manager

  Oversaw store operations and ensured/maintained quality standards resulting in the maximization of sales and operating income objectives, working directly with the Store Manager.

  Proactively controlled store payroll expenses, maintained shrinkage at budgetary levels and managed store maintenance and aesthetics.

  Recruited, trained and promoted management and sales staff, directly assisting the Store Manager; coached and developed all associates instrumental to maximizing their individual and team performance in all sales and operational functions.

 

Prior Experience

 

Mannhiem - West Germany
Military Service, Honorably Discharged

 

Education & Professional Training                                                            

Business Administration Major - L.A. Harbor College, Currently Enrolled
Correspondence Course in Business Administration, Business Management and Criminal Law - Maryland University