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Yyyyyy x. yyyyyy                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Results-driven leader eager to contribute dynamic management, business development, client servicing and closing talents toward actively supporting the employer in optimizing performance as a Financial Advisor



Ø  Offer progressive experience in customer relations and account management, with comprehensive marketing and strategic planning background.

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and administration.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.


Key Achievements                                                                                            

Ø  Integral member in designing and developing the Annual / Quarterly Account Review process.

Ø  Developed and implemented the Standard Operating Procedures binder for the Client Services department.

Ø  Maximized profit, productivity and efficiency while maintaining positive working relationship with vendors.

Ø  Actively supported the establishment of the Quality Measurement / Corrective Response corporate guidelines.

Ø  Received Certification of Global Excellence in Customer Service in 1998.  


Professional Experience                                                                               

J. Knipper and Company - Lakewood, NJ                                                                       2003-Present

On-Site Account Manager (2007-Present)

  Promoted to contribute dynamic leadership skills in coordinating project requirements with Account Team, aligning client expectations and managing account deliverables.

  Proficiently build and establish key relationships and provide on-site vendor support to Marketing Services, Product Brand team and internal key advocates.

  Apply solid organizational and multitasking abilities in migrating distribution and fulfillment programs and developing business rules, statements of work and program executions.  

  Conduct comprehensive review and analysis in identifying ways to streamline processes and incorporate enhancements for improved efficiencies.

Group Team Leader - Account Management (2003-2007)

  Effectively planned, coordinated and facilitate the analysis of complex business problems; produced and delivered solutions on behalf of the client, focusing exclusively on Pharmaceuticals companies.

  Exhibited solid leadership qualities in providing operations and sales service support management recommendations to identify and resolve all potential issues.

  Provided cost-effective price quotes/estimates and budgetary analysis for clients and employer, demonstrating exceptional financial and analytical abilities.

  Spearheaded diverse administrative activities including training, performance evaluation and supervision of Client Services team members.


Direct Fulfillment, Robbinsville, NJ                                                                                 2001-2003

Senior Account Manager - Client Services

  Maintained full accountability for managing all aspects of daily operations for a customer service team consisting of 4 Account Managers and 10 Customer Account Representatives to meet and exceed client and company expectations.



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Direct Fulfillment, Robbinsville, NJ                                                                                 2001-2003

Senior Account Manager - Client Services


  Initiated and launched creative resolutions to client issues, streamlined workflow processes for improved efficiencies and enhanced fulfillment programs.

  Liaised directly with Sales, Operations and IT departments to ensure seamless interaction from initial sales presentation to migration, implementation, and fulfillment.

  Concurrently applied sharp business acumen toward providing quality customer service, efficient administrative support and effective human resource operations management, further illustrating ability to manage multiple functions.

  Effectively recruited, interviewed, hired, and coordinated dynamic personnel to optimize project support.


The Hibbert Group - Trenton, NJ                                                                                     1993-2001

Team Account Manager (1996-2001)

Senior Inventory Management Representative (1995-1996)

Inventory Management Representative (1993-1995)

  Promoted a team-based environment by encouraging collaborative approaches to special projects to ensure satisfaction of client deliverables.

  Efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  Monitored daily operations and implemented process improvements to maximize quality and productivity.

  Effectively applied advanced communication skills toward diplomatically troubleshooting and resolving staff conflict issues.



B.S. Ceramic Engineering/Technical Management - Rutgers University/College of Engineering (New Brunswick, NJ)


Technical Skills                                                                                              

MS Office applications, IM Mainframe, AS400 and Warehouse Management systems



Member - Alpha Kappa Alpha Sorority Inc.







Yyyyyy x. yyyyyy                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000














Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results.  As illustrated by my career background, I have continually advanced in customer relations and account management, assuming increasing levels of responsibility for numerous projects and employees.  Among my accomplishments, I was a key member in designing and developing the Annual/Quarterly Account Review process and proactivley implemented the Standard Operating Procedures binder for the Client Services department.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000













Contact Name

Company Name


City/State/Zip Code




Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.


Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.






Yyyyyy x. yyyyyy









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