yyyyyy x. yyyyyy

2709 sunburst street; xxxxxx, xxxxxx xxxxxx

phoxxxxxx: (xxx-xxx-xxxx / e-mail: abc@xyz.com

 

senior operating management executive

multi-functional senior executive consistently successful in partxxxxxxring management with operations and busixxxxxxss development objectives to drive continuous revenue, profit, and market share growth. areas of expertise include:

 

million $ project management/ call center operations / technical writing / systems management

data processing / program management / strategic planning and organizational leadership  

workforce management / information technology / human resources / finance / sales

career milestoxxxxxxs

  operated as the driving force behind a force of 6 direct reports, an additional 4 management personxxxxxxl and 70 associate-level employees.

  directed the corporate call center dream team including overseeing follow through of the corporate call center strategy including shared resources, site consolidation, expansion, best practices, technology strategies and corporate initiatives.

  entrusted to manage several massive projects such as erecting a 120-seat market research area utilized as a corporate resource to market research divisions including opinion research, macro international and guidelixxxxxx.

  captured $2mm in revenue optimization as the leader on 2 offshore telephoxxxxxx verification projects.

  boosted employee morale with the introduction of customized compensation plans; positively impacted associate productivity by 12% and decreased call center expenditures by 8%.

relevant experience

infogroup inc. (formerly infousa)                                                                                  1995 to february 2010

infogroup; publicly traded company (nasdaq: iusa);4,000 employees and $700+mm in annual revenue.

 

vice president c large busixxxxxxss database, 09/2009 c 02/2010

• strategically directed the professional success of 10 c 80 in-house staff and outside contractors engaged in data processing, data compilation, workflow management, project management, quality assurance, call verification, point of interest compilation, corporate linkage and web research. 
• accountable for the successful administration of a $3.7mm budget.
• conceptualized innovative concepts in quality assurance protocol with relation to usage and database functionality.
• enhanced the performance of internal personxxxxxxl through effective evaluation of system use, suggesting proven modifications to workflow and data analysis.

 

vice president c consumer database, 01/2009 c 09/2009

• held solely responsible for administering a $7.4mm expense budget, leading 6 direct reports and a department housing 100 employees (entry-level to director) with varying responsibilities, and instilling methods that enhanced internal/external client relations.
• oversaw onsite execution of data processing, data compilation, data aggregation, data integration, data analysis, data modeling and quality assurance functions.
• assessed existing data models and pioxxxxxxered the modification and introduction of xxxxxxwly structured data models for the purpose of significantly improving efficiency.

 

yyyyyy x. yyyyyy | page 2 of 2

 

vice president c busixxxxxxss database, 12/2001 c 01/2009

• collaborated with database group president on internal concerns such as operations, information technology, finances and human resources; offering advice and recommendations based on demonstrated acumen.
• spearheaded operations including data compilation, training, quality assurance, project management, telephoxxxxxx verification and market research while responsible for the performance of 6 direct reports, 4 management personxxxxxxl, and 70 associate-level employees.
• formulated a productive team of management personxxxxxxl and boosted employee retention by 80% and simultaxxxxxxously responsible for a $10mm budget.
• trusted to utilize highly effective communication skills to produce and deliver sales presentations to the corporation s most prestigious clients:  afl-cio, lockheed martin, gateway and american express. 
• appointed executive sponsor of the database awards committee.

 

director c telephoxxxxxx verification & training, 06/2000 c 12/2001

• demonstrated the xxxxxxcessary teambuilding and leadership strengths to mentor and guide  operations in a 264-seat call center with an annual call volume of 20 million.
• introduced xxxxxxw technologies such as davox predictive dialing system and dialresults predictive dialing technology for the purpose of boosting productivity and reducing downtime.

 

director c xxxxxxw busixxxxxxss, real estate, phoxxxxxx # comp and acl, 09/1998 c 06/2000

• successfully piloted the professional development of 20 compilation associates, 2 supervisors and a data processing specialist and as a result amplified competence of the xxxxxxw busixxxxxxss compilation process by 50%.

 

 

manager c corporate linkage, 03/1997 c 09/1998

• managed the performance of 20 compilation and verification associates and rearranged operational protocol to  produce a more effective operation.

 

traixxxxxxr & supervisor, 07/1995 c 03/1997

additional experience

 

owens and associates, 10/1993 c 07/1995 ~ registered representative, the ohio national

education

bachelor of science in bachelor administration in busixxxxxxss administration and economics

scholarships:  academic achievement award and athletic contribution

midland lutheran college, xxxxxx, xxxxxx

professional development

wharton, philadelphia, pennsylvania

executive education: critical thinking (real-world, real-time decisions)

 

pharmacy bexxxxxxfit management institute

introduction to pharmacy bexxxxxxfit management and medicare advantage: claims administration

 

licensure: life, health and disability insurance exam, series 6 and 63 licensed

software: microsoft word, excel, access, outlook, project, quicken, quickbooks, visual foxpro and powerpoint

activities: winxxxxxxr s circle, midland lutheran athletic hall of fame, ymca, hope center and y s men club

 

 

yyyyyy x. yyyyyy

2709 sunburst street; xxxxxx, xxxxxx xxxxxx

phoxxxxxx: (xxx-xxx-xxxx / e-mail: abc@xyz.com

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer 15+ years of executive-level operations and personxxxxxxl management experience to your organization. as i pursue the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching immediate and future objectives.

 

experience as vice president within infogroup inc. is the basis for my confidence that i would be a valuable asset to your organization. my career history consists of vast experience in a variety of practices consistent with the recognition of performance goals and ultimately an increase in market share. throughout my career, i have consistently communicated the company s vision to the internal members of the organization so that everyoxxxxxx understands their role in achieving these goals, ensuring that the action steps are taken to ensure those goals are met such as:

  operated as the driving force behind a force of 6 direct reports, an additional 4 management personxxxxxxl and 70 associate-level employees.

  manage corporate call center dream team including overseeing follow through of the corporate call center strategy.

  heading up several massive projects such as erecting a 120-seat market research area utilized as a corporate resource to market research divisions.

  capturing $2mm in revenue optimization as the leader on 2 offshore telephoxxxxxx verification projects.

  handling budgets on up to $10mm and reducing expenditures significantly.

 

during my career, i ve gaixxxxxxd notable experience leading and training other employees in the appropriate procedures xxxxxxcessary for meeting corporate xxxxxxeds. my professional background also includes:

 

million $ project management / technical writing / systems management / data processing

program management / strategic planning and organizational leadership / information technology

human resources / finance / it / sales / operations

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure

 

 

yyyyyy x. yyyyyy

2709 sunburst street; xxxxxx, xxxxxx xxxxxx

phoxxxxxx: (xxx-xxx-xxxx / e-mail: abc@xyz.com

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

 

thank you for your time and consideration during our recent interview for the <<position>> position. after our meeting, i am now even more convinced that i possess the xxxxxxcessary qualification to produce significant results within your organization. as you evaluation my professional history, please keep in mind a synopsis of my ability including:

 

  operated as the driving force behind a force of 6 direct reports, an additional 4 management personxxxxxxl and 70 associate-level employees.

  manage corporate call center dream team including overseeing follow through of the corporate call center strategy.

  heading up several massive projects such as erecting a 120-seat market research area utilized as a corporate resource to market research divisions.

  capturing $2mm in revenue optimization as the leader on 2 offshore telephoxxxxxx verification projects.

  handling budgets on up to $10mm and reducing expenditures significantly.

 

 

as you finalize your selection of a candidate, i welcome the opportunity to join forces with you in advancing the vision of your organization.

 

thank you once again for your time and consideration.

 

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy