yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

mis candidate with extensive it experience eager to contribute technical expertise as well as dynamic project management and client/user support skills toward adding value to the operations of a progressive organization.

profile

 

• offer over 14 years of solid and progressive information technology experience, including expertise within helpdesk support, project management and technical analyst capacities.
• in depth expertise in a broad range of technical functions, including infrastructure support, user management administration, systems troubleshooting and remote issue resolution.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• active secret security clearance, national agency check; bilingual in english and spanish.

 

technical experience

 

systems: microsoft vista/xp/2000/nt, macintosh os 10.x, palm os, rim (blackberry), windows mobile.

software: ms office 2003/2007, cisco vpn, net exchange pro, blackberry manger, good link management console, landesk, exchange tools ,heat, remedy, support soft, dame ware, webex, veritas backup, vnc, mac office, timbuktu for mac os, parallels desktop, mcafee, symantec , thompson one , act!, rsa remote manager, landesk administration v8.8 ,bloomberg, vtel video, exchange 5.5 and 2003.

professional experience

 

technical systems analyst iii stanford financial group                                                                   2006-present

  sharp business acumen and experience in managing broad scope of technical operations, from providing 2^nd tier support, desktop infrastructure support and user management administration to blackberry/smart phone support, trading floor support and landesk administration.

  effectively handle new computer setup, facilitating the migration of data to new system using landesk and acronis.

  successfully utilize bmc service ticketing in tracking issues to ensure timely and complete resolution.

 

helpdesk support analyst ii eagle global logistics                                                                              2004-2006

  managed a broad range of support functions, including providing tier 1 support, user management administration and troubleshooting wireless networks.

  utilized extensive knowledge of a wide range of software in establishing remote connections with client computers for the installation of new software and troubleshooting issues.

 

information technology delivery coordinator jp morgan chase                                                                     2004

  responsible for maintaining inventory database records on behalf of company.

  effectively performed both random and scheduled audits on technology systems to ensure optimal system operations.

  contributed strong leadership skills toward strategically planning, coordinating and overseeing efficient information technology equipment installation projects.

 

call center support technician/training coordinator mci worldcom                                                    2000-2004

  proficiently collaborated in the migration nt>2000 rollout for entire company.

  actively supported all technical operations by performing system maintenance, handling server backups and providing desktop/acd support.

  responsible for the successful development of computer system procedure specifications, user manuals and training programs for call center representatives.

 

satellite signal support specialist united states army                                                                          1994-2000

  successfully supervised the installation, deployment and troubleshooting of battlefield signal support systems.

 

professional education

 

master s of information systems in information technology devry university                                   2008-present

bachelor s of science in technical management devry university                                                         2005-2007

associates of arts in general studies houston community college                                                      2002-2003