career objective                              

results-driven administrator eager to contribute superior organizational, analytical, and customer service skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer numerous years of administrative management experience, with expertise in directing comprehensive office / facilities operations, managing vendor / client relations, developing process improvements, and providing executive-level support

ø  promote client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated issues

ø  produce detailed reports instrumental to supporting senior management in assessing performance; perform administrative functions, prepare error-free documentation, and manage sensitive information

ø  strong supervisory experience and demonstrated ability to effectively delegate tasks, coordinate workflow, and motivate personnel

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; consistently meet deadlines while providing high quality service

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including ms office (word, excel, powerpoint, access, outlook), ms works, filemaker pro, quicken, and webex; type 45 wpm

professional experience                

administrator, cortina systems, sunnyvale, ca                                                                                    2007 c 2009

• expertly supported ceo, vp, and staff at this leading supplier of intelligent communication solutions; performed a range of administrative functions including corporate document production and management of confidential information
• applied solid understanding of business needs toward scheduling meetings, calls, and conferences; coordinated domestic and international travel plans for senior corporate officers; organized company picnics, holiday parties, and other special events
• cost-effectively negotiated vendor contracts and oversaw ordering of supplies, assisted with facility management as necessary, and launched on-site recycling program
• contributed to staffing and employee management initiatives; scheduled applicant interviews, conducted background checks, prepared employment offer letters, introduced employee badge program, created and maintained global photo organizational chart and company seating chart
• trained receptionist on office procedures and equipment; trained staff on use of webex

 

recruitment manager, nasa ames research center, moffett field, ca                                                             2000 c 2007

• successfully recruited and qualified commercial pilots, air traffic controllers, general aviation pilots, and general population individuals to participate in testing conducted by the human factors research division; oversaw recruitment staff in daily activity
• directed financial forecasting and administration for program; determined pre-study cost estimates, identified labor costs,  prepared rfps, budgeted petty cash account, prepared and approved weekly timesheets and expense reports, and performed post-study accounting procedures
• established and streamlined test subject office procedures and guidelines; compiled records and prepared detailed study reports instrumental to principal investigators in assessing results, maintained critical departmental database
• accurately and efficiently prepared and processed new employee paperwork and benefits enrollment forms, supported training and orientation efforts, and submitted center visitor requests

 

continued

yyyyyy x. yyyyyy                                                                                                                                                                                                            page 2

 

office manager, elevator designs, inc., morgan hill, ca                                                                                   1997 c 1999

• steered all aspects of office operations and managed 3-5 member staff in providing excellent customer service, preparing work orders, and maintaining files
• performed managerial and human resources duties, including conducting annual staff evaluations and recommending salary increases as appropriate
• served in an accounting capacity responsible for a/p, a/r, vendor management, insurance billing, payroll administration, and general budgeting

 

video conferencing specialist/learning center coordinator, ibm/evergreen valley college, san jose, ca   1991 c 1995

• effectively organized learning center and videoconference programs; provided user support and developed instructional aids for ibm managers and college students
• conducted surveys and analyzed findings to prepare reports, tracked performance metrics, and communicated with senior management regarding improvements
• introduced electronic scheduling and coordinated group videoconferences

education                                           

general studies, evergreen valley college and san jose city college                                                               1990 c 1993

 

~ professional development ~

human resources generalist training ~ team building ~ effective communications ~ total quality management ~

market driven quality ~ basic it security ~ 7 habits of highly effective people