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Hugues Joseph

6817 Riggs Manor Dr. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx


~ Objective ~


Exploring opportunities in financial services to contribute exceptional sales, customer service, and business development expertise toward supporting the employer in optimizing company performance.


~ Key Qualifications ~


         Disciplined, proactive, and excels in prospecting for opportunities, setting goals, and launching action plans for attainment; proven record of achieving and exceeding sales targets.

         Establishes instant credibility and rapport with prospects by balancing persistence with relaxed follow-up.

         Congenial and intuitive; enjoys helping others and working cohesively toward a common goal.

         Superior time management and prioritization skills; able to handle multiple tasks simultaneously.

         Consistently exhibits creativity and self-reliance; strives to achieve perfection in all endeavors.

         Outstanding combination of organizational, negotiating, interpersonal and customer service skills.

         Displays integrity, flexibility, and an ability to master new roles and responsibilities quickly.


~ Professional Experience ~


Prime America, A Citi Company, Hyattsville, MD, 2008 to Present
Financial Planner (Independent Contractor)

         Apply well-honed customer service and closing skills to pursue, promote and generate new business for financial planning services and loan products.

         Conduct outbound sales calls to potential and existing customers and expertly convert incoming inquires into sales.

         Effectively emphasize product benefits, quote prices and credit terms, and administer sales orders.


Global Equity Lending, Savannah, GA, 2006 to 2008

Loan Originator

         Merged financial expertise, product knowledge, and business development proficiency to provide client-focused financial solutions and drive business growth.

         Specializing in mortgage loans, refinance, debt analysis, and debt consolidation, assessed client s financial standing and determined eligibility for loans.

         Exhibited outstanding performance to rank #1 among 10 peers; strategically modified pricing and extended availability (8 p.m.)  to win borrower s business.

         Proactively collaborated with approximately 50 lenders to seamlessly orchestrate loan process including documentation.

         Achieved and sustained 100% client satisfaction; influenced at least 90% of customers to provide quality referrals.  

         Established client base from scratch, steadily expanding pipeline 4% to 5% every two months.

         Exercised exemplary leadership talents to recruit, train, motivate and manage six professionals.






Hugues Joseph ~ Page 2 of 2


Professional Experience continued


Heritage Lending Group, Bluffton, SC, 2005 to 2006

Loan Originator

         Cultivated, nurtured and maintained solid relationships with realtors, home owners, and bankers to maximize referrals and overall sales.

         Successfully secured between 20 to 30 loans ($80K to $130K each) generating over $500K during first year in training.  

         Championed effective marketing efforts to continuously grow business 5%+ every quarter.

         Critically analyzed credit worthiness of borrowers, interpreted and explained program pricing, and provided exceptional client attention and service.

         Prepared and presented frequent seminars to educate prospects, promote products and services, and convert attendees into clients.


Solectron/Verizon Wireless, Savannah, GA, 2001 to 2004

Customer Service Tech

         Leveraged cold calling expertise to facilitate sales and forge strong business relationships; consistently exceeded assigned goal by 15%+.

         Produced $500K+ per year and regularly achieved quotas ten days ahead of monthly targets.

         Demonstrated excellent talents in prospecting, closing, and post-sale follow-up to maximize and ensure customer satisfaction.

         Skillfully supported 20,000 customers annually for Verizon Wireless including large, multi-line accounts.

         Recipient of Customer Service Award and Perfect Attendance Award.


~ Education ~


Bachelor s Degree in Business (in progress), Kaplan University


Electronic Computer Telecommunications Certificate, TESST Technology Institute, Beltsville, MD

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