career objective                              

bi-lingual bank teller eager to contribute dynamic communication, organization, and customer relations skills toward supporting the employer as a driven and productive team member

profile                                                

ø  offer numerous years of banking industry experience, with expertise in providing superior customer service, delivering critical internal support, and accurately executing administrative functions

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; identify individual client needs to make customized recommendations regarding additional products and services

ø  wide-ranging background and depth of knowledge in retail and commercial banking procedures; ensure compliance with all regulatory guidelines, as well as with all corporate policies

ø  efficiently verify data and ensure accuracy and completeness of information to process all deposits, withdrawals, change orders, check / money order issuances, account and bond applications, and other transactions

ø  successfully assist with day to day operations, including night depository duties, opening / closing vault, balancing safes and registers, maintaining detailed paperwork, generating reports, and monitoring account activity

ø  effectively train, lead, and support interdepartmental bank personnel with a diverse range of procedural matters

ø  proactive team player equally effective in independent and collaborative environments; demonstrated ability to perform multiple concurrent duties

ø  sharp technical proficiencies, including ms word, excel, works, 10-key, and proprietary banking applications

ø  fully bilingual in english / spanish, with extensive experience serving as a translator in the financial arena

 

~ key achievements ~

• granted formal recognition for maintaining utmost safety and cost-consciousness during a robbery at 1^st national bank of scotia
• achieved nearly 100% accuracy in daily cash drawer balancing at 1st national bank of scotia
• recipient of numerous awards for exceptional performance in high call volume environment during tenure with wells fargo
• provided knowledgeable and courteous training and support for bankers and other wells fargo team members, served as first point of contact for issue resolution, and ensured speedy response for escalated situations

professional experience                

1^st national bank of scotia, guilderland & albany, ny                                                                 6/08 c 5/09

bank teller

 

wells fargo bank, fargo, nd                                                                                                    4/06 c 6/08  

banker connection specialist 2

 

western state bank, west fargo, nd                                                                                         3/05 c 4/06

bank teller

 

us bank, fargo, nd                                                                                                                  12/04 c 3/05

bank teller

 

the first national bank of jeffersonville, monticello, ny                                                             8/98 c 12/04

bank teller and customer service representative (personal banker)