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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




exploring career opportunities to utilize insurance and underwriting talents in actively supporting the optimal performance of a progressive organization in a management role.  offer demonstrated dedication, personal drive and superior performance in exchange for professional growth and development. 


career profile

ø  over 22 years of operations management and accounting experience.

ø  exhaustive knowledge of auto insurance industry operations and conventions.

ø  effectively interact with diverse groups; proficient in resolution of multiple issues simultaneously.

ø  self-motivated, self-directed individual with strong team participation capabilities.

ø  highly organized multi-tasker with tenacious work ethic; contributor to increasing overall efficiency.

ø  well-refined evaluative, assessment, and diagnostic abilities.

ø  adept at mentoring and training junior employees.

ø  proficient and highly competent project manager.


professional experience

response insurance company, melville, ny                                                                               2006 - present

no-fault claims supervisor

       oversee all complaints, with particular focus on claims/case escalation situations; assure all documentation is prepared in a timely manner; track claim severity and loss adjustment controls.

       perform periodic audits to insure productivity, regulatory compliance, and loss/expense control.

       charged with hr functions, including assisting in developing needs analysis for new hires and training new examiners and supervisors.

       tasked with delivery of all performance reviews, including recommendations on salary level.

       coach/counsel employees toward performance improvement and assist in development/achievement of improvement goals.

       authorize all claims payments when payment amount exceeds examiner s approval level.

       provide approval for reimbursement for any loss or expense checks.

       assist in development of special projects including reserve maintenance and vendor selection.


response insurance company, melville, ny                                                                                   2001 - 2006

no-fault claims examiner

       reviewed all policies to assure availability of requested coverage.

       performed telephone interviews and research/investigation as needed.

       ensured that all information contained within files was clearly documented and basically self-explanatory.

       responsible for multi-state no-fault and medical pay claims; reviewed files for uninsured driver situations.

       trained and mentored new claims examiners.


claim partners, medford, ny                                                                                                                   2001

no-fault claims examiner

       directed efforts toward claims involving livery vehicles.

       worked closely with siu to reduce fraudulent activity.

       compiled, reviewed and paid all medical bills for clients.

yyyyyy x. yyyyyy

page two



geico insurance company, woodbury, ny                                                                                  1997 - 2001

no-fault claims examiner (1999-2001)

       covered new england territory for no-fault and medical pay claims; reviewed claims and paid out for medical charges as required, utilizing ime and peer reviews when needed

       assisted siu department in combating instances of fraud.

       responsible for managing and settling arbitration and lawsuits.


new business underwriter (1997-1999)

       review and underwrite new auto policies.

       researched motor vehicle and clue reports to optimize coverage by make and model.

       assumed charge of office when supervisors were unavailable.

       monitored sales calls to assure integrity of process.

       reviewed 55-day losses.

       trained new underwriters to proper standards.



earlier background

prior to 1997, served as sales counselor for geico insurance, woodbury, ny, and bookkeeper/office manager for meat farm inc., huntington, ny.  in these roles, developed solid insurance sales, research, records verification, staff supervision, accounting, payroll, a/r, a/p, training and customer service skill sets.



suffolk community college, selden, ny

associate of science, business accounting, expected graduation date


wilson tech, dix hills, ny

certificate in medical billing and coding, 2005

insurance and coding specialist, 2005



professional licensure

new york state independent adjuster s license

non-resident adjuster s licenses in ct, de, fl, ky, la, nm and tx

new york state notary license

national certification, insurance and coding specialist


technology skills

microsoft word, excel, outlook, imageright, and oasis


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