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yyyyyy x. yyyyyy                               0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                                  (xxx-xxx-xxxx •


enthusiastic, solutions-focused professional eager to apply proven high-volume customer service management,

administrative / organizational support background toward maximizing an employer s productivity and profitability.




         offer over nine years of progressive operations management and administrative support experience, along with skills gained from successfully coordinating the development of a large-scale corporate-based customer service department.

         expert at multitasking within deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

         effectively interface with all corporate representatives through to executive level.

         solid supportive analytical, problem-solving, and troubleshooting abilities.

         skillful at assisting with multifaceted adhoc projects for sales / marketing professionals and senior-level management.

         proficient in microsoft word / excel, microsoft visio, microsoft publisher, as / 400, internet applications, and data entry.


professional synopsis


praxis industries, savannah, tn

service coordinator                                                                                                                                                                     2007 c 2009


         applied dynamic interpersonal relations abilities toward handling complex service recoveries to include promptly handing diverse client requests and resolving critical business challenges with the highest degree of integrity.

         directed all-inclusive companywide pooling efforts to ensure cost-effective and efficient nationwide transportation activities, along with reviewing daily orders and data entry practices for accuracy.


service manager                                                                                                                                                                            2005 c 2007


         strategically steered service activities among five large-scale plants to include three newly purchased company facilities, as well as demonstrating strong leadership skills toward directing job tasks of customer service, warranty, and receptionist personnel.

         supported broad scope of department development efforts by traveling to new sites to assist with integration processes and logistics issues, along with creating results-focused training / development programs to guarantee consistently among business operations.


commercial customer service manager                                                                                                                                   2004 c 2005


         spearheaded the start-up of a productive customer service department to include recruiting, training, and managing top-performing personnel, as well as developing all facets of commercial processes to compliment specialized business efforts.

         contributed industry knowledge of ada, tas, ansi, and hud codes to provide seamless support of nationwide commercial sales along with liaising among architects, engineers, and distributors concerning large-scale jobs at hospitals and assisted living facilities.

         expertly assessed individual client requirements in compliance with code regulations and prepared profitable project quotes.


customer service associate                                                                                                                                                                   2004


         met and / or exceeded set goals through proven sales practices within residential and commercial divisions, as well as utilizing sharp prospecting, presentation, and interpersonal relationship-building abilities to actively boost company revenue with key territories.


receptionist                                                                                                                                                                                  2003 c 2004


         optimized administrative support efforts by accurately screening and prioritizing calls within a fast-paced, high-volume office, along with performing data entry, maintaining filing systems, and courteously greeting customers upon entering the office.


millington animal hospital, millington, tn

office manager                                                                                                                                                                              1998 c 2003


         demonstrated solid supervisory proficiencies toward directing comprehensive veterinary office operations, as well as maximizing information management efficiency through effective data entry and recordkeeping practices.

         generated suggestive sales profits by promoting products / services in coordination with specific client needs.

         empowered associates to make decisions to reflect positively on business productivity and client satisfaction.

         utilized sharp technical talents to support veterinarians with diverse patient procedures (i.e. exam room, surgeries, kennels).

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