0000 xxxxxx xxxx , xxxx , xxxxx
results-driven and versatile executive administrative specialist seeking a new application of specialized skill set including executive support effectiveness, payroll administration, and data organization. eager to apply these skills to an organization in need of an extremely organized and independent professional astute at streamlining processes and implementing efficiency best practices to increase productivity.
staff supervision & training
• event planning expert
client relations & support
key professional achievements
ø received signature award for service due to outstanding work ethic.
ø effectively streamlined operational processes and consolidated payroll processing resulting in significant cost reductions.
ø strategically facilitated the implementation of new payroll process resulting in significant reduction of errors.
ø successfully supported 90 partners with comprehensive administrative tasks.
-skilled at developing and implementing efficiency best practices to
increase productivity and reduce labor costs.
-uses knowledge of various administrative functions and company protocols to
support executive management.
-embraces corporate culture and actively promotes and leads company
-skilled at communicating cross-functionally in order to ensure knowledge
sharing is prevalent between departmental lines.
-resolves issues quickly through careful data analysis including technical and functional information.
-establishes professional and trusting relationships with clients, staff, and
-ensures relevant client documents are processed expeditiously to ensure
excellent customer service is provided.
-performs administrative tasks with efficiency and great focus.
-frequently acts as a liaison between customers and various organization
departments to ensure smooth communication process.
-provides client and staff support including website utilization, database
administration, creation of various technical resources as well as comprehensive
- microsoft office suite, quickbooks, hbs (payroll administration software), database management, advanced internet research methods, lotus notes, microsoft outlook.
kaplan higher education online 2005-2008
position: student support & retention specialist (2008)
primary responsibilities included providing information to students via multiple methods, consistently research involving various organizational policies and conveying this information to relevant parties. also facilitated successful outcomes of all level 1 technical or functional issues.
position: administrative specialist (2005-2007)
primary responsibilities included executive workflow support through the creation of various technical applications, including vice president, executive director, and senior management. also acted as support specialist to human resources, payroll, training, operations, and admissions departments.
the northern trust company 2002-2004
position: administrative specialist
primary responsibilities included fulfilling client requests, weekly preparation of various weekly reports, and establishing communications protocols.
lake shore athletic club 2001-2002
position: customer service / administrative associate
responsibilities included developing and implementing customer support programs, assorted accounting and administrative tasks, as well as resolving client issues in a proactive and expeditious manner.
nova care rehabilitation 1999-2001
position: rehabilitation aide
responsibilities included performing various therapies, management of new client memberships, communication protocols, and medical files management. also acted as purchasing agent for relevant departmental resources.
- b.a.-liberal arts (pending) c writing emphasis, columbia college
- human resource management coursework, kaplan university
- interdisciplinary studies coursework, kaplan university
- member, city year chicago (americorps) c primary work included tutoring at risk children. also worked as a community organizer and volunteer regarding clean-up projects as well as worked directly as a care-giver to the senior population.
andranee j. kency
xxx-xxx-xxxx / firstname.lastname@example.org
name here of recipient
name here of company
dear recipeint name:
recent research into company name prompted me to immediately update my resume for your review. based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles as an administrative specialist, most recently as a student support and retention specialist at kaplan university. due to departmental downsizing with my previous employer, i am now seeking a new application for my specialized skill set.
i am skilled at providing executive level support regarding comprehensive administrative tasks including payroll administration, client support, research, and a strong background in all aspects of office management. i am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. i have worked as a support expert in various forms including as an administrative specialist, customer support specialist, and as an administrative associate to executive management, so i understand many functional aspects of organizational support.
i am accustomed to integrating into various cultures and environments. i am experienced at working and collaborating with others as well as developing and implementing best practices models to increase efficiency and productivity. i offer years of formal training as well as progressive advancement within my career due to excelling at responsibilities and making significant contributions to company growth.
i am an exceptionally hard worker and consider myself a strong team player. my enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team. i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement. i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. please contact me sooner if you wish to talk before then. i look forward to speaking with you.
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