Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Country of Citizenship: United States
Security Clearances: N/A
Veteran s Preference Points: N/A
Homeland Security, Transportation Security, National Security, Border Patrol, Customs,
Operations Management, Business Management, Team Building, Training & Development, Leadership/Supervision, Relationship Management, Cross-Functional Collaboration, Regulatory Compliance, Quality Assurance, Vendor Management, Supply Chain Management, Transportation, Logistics, Shipping/Receiving, Sales and Field Services, Account Management, Client Relations, Public Relations, Customer Service, Communications, Contract Administration, Service Agreements Administration, Project Management, Estimating, Price Structuring, Projections
Huntington Beach, CA
Hours per Week: 60 average
Salary: $75K/annual plus commission = $90K/$100K annual
Supervisor: Confidential; Phone: Confidential: Contact: No-Confidential
General Manager/Director of Global Sales and Field Service; 2006-present
Promoted to drive domestic and international operations, customer service, sales, and field services for leading airfreight forwarder specializing in the international and domestic transport of time-sensitive materials, with services spanning shipping, materials management and logistics. Contribute dynamic relationship management and communication skills as corporate representative and primary point of contact in interfacing and liaising with corporate client executives, contract managers and business group leaders. Strategically qualify and supervise target global partners across Europe and Asia to facilitate same time-zone client services throughout international locations.
Competitively estimate, structure, present, and negotiate contract pricing and service agreements and related terms with corporate clients representing 80% of company total business revenue to maintain solid market positioning while maximizing bottom-line profitability; efficiently estimate domestic and international transportation projects. Expertly project annual revenue and spends for company s largest clients. Proficiently troubleshoot domestic and international logistics and service quality issues for prompt resolution, ensuring optimal client satisfaction levels. Have increased domestic service capabilities and crisis shipment options by resourcefully establishing cost-effective, efficient Air Charter Carrier vendor pool as well as Full Truck Load (FTL) and Less Than Full Truck Load (LTL) ground carrier network.
Thoroughly researched, interviewed and selected EDI implementation company, with focus on boosting operational efficiencies and quality. Spearheaded transition and development of accounting procedures and coding to achieve uninterrupted payment processing.
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Director Domestic Operations Managers; 2005-2006
Spearheaded critical Customs Trade Partnership Against Terrorism (CTPAT) and Transportation Security Administration (TSA) corporate compliance. Led comprehensive supplier compliance reviews departmental cross training and scheduling. Effectively planned, coordinated and directed materials shipping activities as well as warehouse and logistic teams to meet stringent client deadlines.
Played key role in boosting operational performance by
proficiently developing and producing effective department job manuals.
Further improved accuracy and efficiency by leading customer service department
Sales and Service Field Service Manager-Boston-Seattle San Francisco; 2000-2005
Traveled extensively throughout the United States and Europe to participate in key industry trade shows.
Substantially improved service efficiencies, quality and on-time reliability via on-site relationship building with major non-transportation supply chain event contractors ranging including GES, Champion and Freeman, among others, as well as union foremen and labor leaders at trade shows and venues throughout the United States. Successfully increased and consistently maintained 99.3%+ on-time service performance levels. Productively established and developed regional vendors supporting client-specific handling requirements and multi-vendor business operations.
Led national transportation program for country s largest exhibit builder within the company s Avon, MA facility. Demonstrated dynamic strategic planning, prioritization and organization skills in effectively coordinating multi-office, multi-department operations, customer service and field service staff vital to national traffic operations objectives. Resourcefully expanded transportation revenue and service profit channels by introducing value-added materials management program to account executives and project leads across multiple locations.
California State University Fullerton
Degree: BA Anthropology
Credit Hours Earned:
Cerritos Community College
Degree: AA Philosophy
Credit Hours Earned:
Specialized Training and Professional Development
CBEST C California Basic Educational Skills Test; 1997
Time Management Training Course; 1990
Leadership Conference; 1990
Microsoft Excel and Microsoft PowerPoint, 1990
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
Spanish; Basic Level
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