yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

results-driven individual eager to contribute broad scope of experience in account management, full-circle collections, accounting, financial counseling and analytical skill sets in a challenging credit collections assignment.

 

career profile

ø  over ten years of successful collections and delinquency accounting experience.

ø  extensive management, business coordination and customer portfolio background.

ø  proven project manager.

ø  drive achievement of ambitious revenue objectives in highly competitive market places.

ø  certifications in office procedures and ms excel; proficiency in ms office suite, jd edwards, sap, goldmine, o neil and as400.

ø  demonstrated knowledge of credit procedures, validations, hold/release and sales support.

ø  adept at presentations to key decision makers.

ø  record of progression to assignments of increasing responsibility.

ø  consistently meet/exceed challenging business development objectives.

ø  proven accomplishments in accounting principles and practices.

ø  notable facilitator and communicator.

ø  well-organized multi-tasker with strong detail orientation.

 

professional experience

par pharmaceutical companies                                                                                                        2008 - 2009

rebate analyst & credit collection

      managed assigned customer portfolios including rite aid, cardinal, duane reade, cvs and wal-mart.

      primary contact for holds/releases, validation of credit, reporting past-due issues and deductions to manager.

      resolved rebate department denied-rebate errors in timely fashion.

      provide effective sales support and client relations.

 

alpharma pharmaceuticals                                                                                                               2006 - 2008

senior credit collection analyst

      investigated unauthorized deductions such as unearned discounts, shortages and pricing problems.

      initiated and maintained relationships with customers while focusing on service to validate delivery.

      assisted with cash transactions, maintained credit files and performed credit holds and releases.

      accounts included land o lakes, butterball, pfizer and cargill.

 

grm                                                                                                                                              2005 - 2006

account manager

      developed dynamic sales culture and provided lead account management, sales and training for employees.

      coordinated resources of internal departments, resolved internal issues and provided functional solutions.

      launched product demonstrations for employees and external customers for organizational initiatives.

      reviewed company requirements and saved over $200,000 in expenses.

      clients included nba, directv, cbs and national law firms.

 

 

 

 

 

yyyyyy x. yyyyyy

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pfizer, inc.                                                                                                                                      2003 - 2005

senior account representative & consultant

      responsible for account reconciliation and project management yielding over $100mm in annual revenue.

      researched discrepancies in customer contracts and logistics while issuing credit and credit holds.

      successfully reconciled corporate accounts including target, cvs and walgreens.

      validated and provided appropriate resolutions for customer deductions and chargeback issues.

      collected on delinquent accounts and recommended appropriate charge-offs.

      high-visibility liaison maintaining effective relationships with customers and focusing on service.

 

sony electronics                                                                                                                             2000 - 2002

collections specialist & client services representative

      researched discrepancies in customer accounts, ensured proper credits and credit holds released.

      delivered receipt and processing of past-due receivables and coordinated suitable resolutions.

      originated credit limits, issued holds and maintained accountability of processing center.

 

 

 

 

education

sawyer business school

certificate of completion, office procedures

certificate of completion, ms excel

 

berkeley college

business administration studies

 

 

 

 

 

other experience

prior to 2000, employed by united national credit union in capacity of senior recovery representative, alliance funding as credit & account representative and nextel communications as senior collections representative.