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yyyyyy x. yyyyyy

xxx-xxx-xxxx                                                                       abc@xyz.com

 

career objective                                                                                            

results-driven patient service representative eager to contribute dynamic account management, client servicing and interpersonal relation skills toward actively supporting a progressive organization.

 

profile                                                                                                              

ø  offer approximately 10 years experience in the patient financial services industry, with comprehensive background as a patient service and account representative.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff and clients.

 

professional experience                                                                               

cde investors - antioch ca                                                                                           2005-present

property manager

  manage 12+ units from the bay area to the central valley, with full accountability for all operational and financial aspects of the properties

  successfully meet company goals by facilitating optimum property performance; steer personnel management, leasing, collections, residents services, maintenance revenue enhancement and capital improvements.

apple one staffing/ e loantemp - pleasanton, ca                                                         2006-present

customer care representative

  apply loan industry expertise and advanced communication skills toward acting as first point of contact in responding to customer inquiries, gathering initial information and delivering lan product education.

  promote superior service and exceptional customer satisfaction by promptly assisting customers in preparing initial loan application and pulling their credit report electronically.

 

employer - san francisco, ca                                                                                       2000-2006

patient resolution representative, patient accounts representative & follow-up representative

  contributed detail orientation and organizational skills in preparing new patient paperwork, updating accounts for established patients and online posting of payments received.

  proactively built and established key relationships and liaised effectively between patients, business office, financial counselors, physicians, staff, insurance companies, third parties entities, and collection agencies.

  proficiently developed and executed customer service strategies in answering patient and payer inquiries to resolve billing and insurance coverage issues, with strong focus on optimizing productivity and efficiency.

  conducted comprehensive research and anaylsis of a/r and other periodic reports to ensure timely billing and account follow-up.

 

healthcare resource group - concord, ca                                                                     1998-2000
patient account associate

  sent to diverse health care facilities throughout the bay area to perform both temporary and permanent assignments.

  effectively resolved complaints and met the needs of each patient, demonstrating exceptional problem solving and interpersonal relation abilities in achieving operational goals and timelines.

  exhibited sharp analytical and communication skills in supporting customers with diverse billing and insurance issues.

 

professional development                                                                           

medical terminology & medical billing - college of marin (marin, ca)

real estate loan origination & loan processing - school of america mortgage (pleasanton, ca)

real estate principles - anthony schools (concord, ca)

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