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yyyyyy x. yyyyyy

xxxxxx mist lane apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



proficient it professional eager to contribute technical expertise as well as strong technical support skills and analytical training toward actively supporting an organization in maximizing performance.




  • offer over 10 years of solid and progressive technical experience, including expertise within configuration, testing and troubleshooting capacities.
  • in depth expertise as a lead test technician, managing a broad range of system operations, hardware and software systems such as compaq/hp proliant server, compaq/hp san products, scsi/fiber channel storage systems, and compaq/hp alpha servers.
  • strong hands-on knowledge of technical support, pc set-up and installation.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to axxxxxx professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.


technical experience


linux, true 64 unix/hpux, windows 2003 server, windows 2000 server, the superdome

san products, microsoft sql server, and microsoft office suite.


professional experience


superdome solutions technician hewlett-packard compaxxxxxx                                          1999-present

  • spearhead the configuration, testing and troubleshooting of customer solutions, including proliant servers, blades servers, storage systems, cisco, and procurve switches.
  • facilitate productive communication across shifts regarding the testing and troubleshooting of superdome.
  • actively serve as technical liaison with manufacturers, ensuring quality product testing and customer satisfaction.
  • successfully implement innovative techniques, effectively improving quality and reducing total order cycle time.
  • consistently collaborate with supervisors to generate groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability.
  • effectively train and direct new technicians and actively collaborate in operational functions such as training in solution configurations, evaluating performance and providing guidance/mentoring.


call center tech support specialist convergys                                                                                  1999

  • efficiently handled technical support and issue resolution on behalf of compaq desktop and notebook pc customers.
  • responsible for training both staff and customer in computer-system setup, maintenance operations and basic troubleshooting functions.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


professional education


certified as microsoft certified system engineer                                                                            1999

completed ccna training                                                                                                                   date

completed a+ comp tia training computer professional xxxxxxc                                                            date

bachelors of arts in science karachi, pakistan                                                                                   1990

yyyyyy x. yyyyyy

xxxxxx mist lane apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


compaxxxxxx name


city/state/zip code




i am currently seeking a challenging career opportunity in a (insert job title) capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.


as demonstrated in the accompaxxxxxxing resume, my professional qualifications include experience in a broad range of system operations, hardware and software systems. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, leadership, technical support, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your compaxxxxxx, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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