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career objective
results-driven operations director eager to contribute excellent leadership, project management, and client relation skills as well as technical proficiencies toward supporting the employer in continually increasing the quality of care and corporate profitability
profile
ø offer numerous years of progressive operational management experience, with expertise in project planning and execution, data management and analysis, technical support, financial administration, and customer service within the healthcare arena
ø effectively identify and address client-specific needs, determine schedule and budget guidelines, create and execute project work plans, implement internal controls, and deliver solutions on time and within budget
ø expertly develop and oversee cost-effective policies, processes, training, and quality assurance systems
ø solid record of building, training, and leading top-performing interdisciplinary support teams; practical human resources experience including job description development, recruiting and hiring, performance assessments, payroll matters, and disciplinary action
ø dynamic communication, presentation, negotiation, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies ~
microsoft office (word, excel, powerpoint, access, outlook) ~ ms publisher ~ ms project ~ ms visio ~
ms frontpage ~ ms onenote ~ ms sharepoint ~ ms visual studio ~ ms works ~ ms money ~ quicken ~ summit payroll ~ lotus smart suite ~ corel office suite (wordperfect, quattro pro, presentations, corelcentral, address book) ~ junxure ~ adobe reader ~ adobe photo deluxe ~ adobe illustrator ~ minuteman ~
crystal reports ~ act! ~ resident care system ~ mds evaluator ~ ceridian ~ html ~ sql ~
electronic medical record systems ~ networking hardware ~ type 70 wpm / 21,000 kph
~ key achievements ~
- in recognition of outstanding performance, steadily progressed within davita, a nationwide provider of dialysis services, to attain position responsible for directing all aspects of medical informatics operations within the clinical research division; oversee data analysis and management, business development, information technology, financial activity, human resources, and client relations
- entrusted with accountability for developing and administering medical informatics budget, as well as shared p&l responsibility; ensure the accuracy of all financial and sales cycle reporting, metrics evaluation, and client invoicing
- steer client relations and business development initiatives; conduct fair market evaluations of department revenue projects, prepare client proposals, administer legal agreements, work closely with team on data product creation, and coordinate monthly data reporting and distribution throughout davita
- actively lead davita staff in designing and implementing technological solutions; serve as project manager responsible for coordinating workflow, the creation and maintenance of databases, process development, progress updates, and ultimate analysis, formatting, branding, and shipment of deliverables
- oversee the administration of davita s dqi helpdesk providing support for enterprise-wide business rules and reporting on outcomes results and scoring
- successfully managed regional healthcare services group office supporting the divisional vice president, numerous directors and managers, and 2,000+ employees; drove all administrative, accounting, and technical support efforts
- set up and installed workstations, hardware, and software to support the efficient and accurate management of hamilton rehabilitation & health care center resident medical records; applied strong knowledge of minimum data set (mds) and prospective payment system (pps) towards ensuring compliance with medicare guidelines, and oversaw data transmission to the state of connecticut
continued
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professional experience
davita, berwyn, pa 2004 c present
associate director, medical informatics (2008 c present)
senior manager, medical informatics (2004 c 2007)
assistant to chief medical officer (2004)
berlin congregational church, berlin, ct 2001 c 2003
administrative assistant
healthcare services group, inc., tolland, ct 1999 c 2000
office manager
hamilton rehabilitation & health care center, norwich, ct 1997 c 1999
resident care system (rcs) coordinator / data processing
dicin electric co., inc., waterford, ct 1995 c 1997
administrative assistant
slomins, hicksville, ny 1994 c 1995
technical advisor / customer service
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