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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
results-driven, solutions-focused leader eager to contribute management, policy / procedure development, team building, and customer service talents within multimillion-dollar operations toward optimizing a company s bottom-line results.
profile
ø proven ability to successfully increase organizational revenue through dynamic sales / marketing strategies, innovative customer service techniques, and valuable cost control methods.
ø contribute sharp analytical skills, excellent problem-solving abilities, strong interpersonal relations talents, and solid written / verbal communication proficiencies in support of diverse business operations.
ø expert at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.
ø foster cooperative teamwork across a multitude of personnel levels while concurrently empowering associates to make decisions to reflect positively on corporate well-being and customer satisfaction.
key career accomplishments
ø strategically steered the development and implementation of a $2.25-million yearly restaurant budget within top-ranking luxury hyatt hotels and resorts chain.
ø spearheaded the successful opening of a new 750-room tower addition within an existing hotel property.
ø optimized organizational productivity by skillfully delivering tips training to over 200 food / beverage employees within a 1,600-room hotel property.
ø received several management-based promotions within 14 months of employment tenure.
ø supported community-wide fundraising within starbucks coffee company s make your mark program.
professional synopsis
store manager / general manager, starbucks coffee company, perris, ca 2004 c present
ø maximize operations success of a fast-paced, high-volume caf and drive-thru achieving over $23,000 in weekly sales to include directing all customer service, policy / procedure implementation, cost-effective employee scheduling, and financial management (i.e. p / l, cash control) efforts.
ø drive business growth by actively recruiting and supervising top-performing team members, along with creating dynamic training / development programs in coordination with corporate objectives.
ø contribute sharp interpersonal relations abilities instrumental in conducting valuable daily meetings designed to facilitate productive team building, improve communication measures, and encourage useful staff feedback.
ø liaise between executive-level management in the planning and implementation of strategic business initiatives which involve effective goal setting and efficient organizational policy development.
head manager food & beverage, hyatt hotels and resorts, city, state 1995 c 2004
ø demonstrated strong leadership talents toward overseeing all-inclusive operations and p / l responsibilities within a $2.25-million full-service restaurant and $315,000 coffee shop for a 1,600-room hotel property.
ø directed comprehensive staff and management recruiting, hiring, and training / development efforts, as well as communicating with hotel personnel to facilitate smooth-running operations of room service program activities.
operations administrator, vagabond inns corporation, city, state 1990 c 1992
ø applied broad scope of administrative-based management skills toward directing daily operations for 40 properties within a west coast-based chain of hotels and motels to include proficiently networking among general management to boost operational profits and productivity.
ø contributed superior fiscal management proficiencies instrumental in participating in accurate financial audits, payroll efforts, and a / p processing to ensure seamless organizational processes at all times.
education, professional development, and technical proficiencies
associate of arts degree palomar institute of cosmetology
hyatt university training program • starbucks coffee company management training • tips trainer certification
microsoft office (word, excel, powerpoint) • micros • internet explorer
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