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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

Veteran s Preference: 30% Disability Rating

SSN: xxx-xx-xxxx


Vacancy Announcement:    #2009-91

Position:                                Medical Support Assistant (OA)

Department:                          Department of Veterans Affairs

Location:                                Staten Island Veterans Health Care Center



KSA Responses


1) Thorough knowledge of clinic procedures for scheduling patient appointments, assembling patients charts, releasing patient information and procuring patient funds in order to relate to clerical functions of the clinic.


I offer a Medical Secretary Associates Degree from Interboro Institute, New York City.  This program provided comprehensive theoretical as well as applied studies in broad-scope areas of clinical operations, with a focus on providing quality assistance to practicing physicians and related medical staff as well as delivering superior patient services.  I am well-versed in proficiently scheduling patient appointments to optimize use of time and resources and meet patient-specific medical/healthcare needs.  I also am proficient in assembling and maintaining complex patient charts, records and filing systems to maximize productivity and efficiency of clinic operations.  Additionally, this program addressed policies and regulations as well as professional standards and ethics as they apply to the medical field and to the release of confidential patient information.


Complementing this, I offer extensive administrative background that includes collecting, consolidating and processing payments, ordering supplies, sourcing vendors, and controlling inventories.


2) Skilled in verbal communications.


Since launching a career in diverse areas of administrative functions with organizations heavily involved in customer service and public relations, my verbal communication skills have been vital to effectively interfacing with broad populations.  Dating back to 1984, as a Records Clerk with AT&T Communications, I was responsible for managing customer payments for 6 regional offices across the United States.  This required that I effectively communicate with customers, internal staff and representatives of all regional offices within my scope of responsibility to ensure timely payment processing.



KSA Responses C Page 1 of 2

Yyyyyy x. yyyyyy                          Vacancy Announcement: #2009-91    -     Page 2 of 2


KSA 2 response continued


From 1984 through 1989, I was a Police Administrative Aide with the New York City Police Department, where I continually communicated with the public as well as department officers and administrative staff.  Additionally, I was in charge of consulting and negotiating with various vendors to cost-effectively manage the procurement of supplies.  In my present position as a Letter Carrier with the U.S. Postal Service, I have effectively built strong public/community relations through proactive communication and interaction with customers.


Concurrently, I served as a Second Class Petty Officer and Storekeeper with the U.S. Naval Reserve from 1986-2008.  My primary responsibility was to efficiently plan and coordinate the movement/transport of cargo and troops in support of military operations.  This required ongoing communications with everyone from suppliers to senior military personnel in order to strategically ensure operational readiness through timely availability of physical and human resources vital to achieving military objectives.


3) Skilled in operating an electric typewriter, word processor, computer terminals, and other office equipment such as printers and fax machines. 


In earning my Medical Secretary Degree, I successfully completed hands-on studies in industry-specific software applications. Further, with a career focused on administrative-related operations, I have gained and applied proficiency in the use of broad-range office equipment and technologies.  I have effectively used typewriting/word processing equipment and software to prepare diverse written materials ranging from correspondence to reports.  In managing procurement activities for the U S Navy, I relied heavily on advanced technologies, including the Federal Catalog System and MILSTRIP, a requisitioning system, to manage procurement functions, illustrating my ability to adapt my computer knowledge toward rapidly learning and mastering new and proprietary software/applications to support operational needs.


4) Knowledge of medical terminology and abbreviations, grammar, spelling, capitalization, punctuation, and terminology commonly used in a medical office setting to prepare assignments correctly from handwritten drafts.


A key component of my academics was comprehensive studies in and practical application of medical terminology, and I am well-versed in language, abbreviations, grammar, spelling, and punctuation used within the medical field.  My degree program also included applied studies in medical communications as well as business and interpersonal communications. Additionally, the ability to interpret and translate complex information to develop effective, accurate written materials has played a key role in the varied administrative positions I have held over the course of my career.




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