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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


career objective

versatile it professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.



  • offer solid and progressive technical business support experience, including expertise within computer repair, technical support, electronic sales, and customer service capacities.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • willing to relocate in support of company overall objectives.

professional experience


family growth/development clerk chautauqua opportunities, inc.                                                         2009-present

  • sharp business acumen and experience in managing broad scope of operations, from maintaining customer database and handling customer mailings to scheduling/leading team meetings and draft meeting agendas/minutes.
  • actively collaborate with management in the development of annual budget, curriculum, policy, and procedures, while handling district manager s business schedule.
  • contribute proactive planning and developing high-profile community events, engaging marketing fliers and creative automotive reminders for event attendees to expand utilization of company s products and services.


it specialist dft communications                                                                                                               2007-2008

  • successfully steered technical repair and programming operations to generate high volume growth and revenue on behalf of company.
  • effectively handled a broad range of business functions, from processing payments, fielding billing questions and promoting computer/accessory sales.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts; handled client questions on internet service, voip phone service, directv programming, and equipment options.


electronics associate wal-mart                                                                                                                  2005-2007

  • effectively handled all customer service inquiries and assisted customers in making purchases.
  • proficiently performed management duties as needed in the absence of management.


lead technical support/repair engineer froggernet internet services                                                   2000-2004

  • responsible for processing and resolving all technical problems regarding internet service, computer repairs, website design, and network maintenance.
  • successfully educated clients on using and building computers for home, school and business.
  • proficiently managed a broad range of financial operations, including payroll,  accounts payable and receivable.


inventory management ames department store                                                                                                  1999


dishwasher four seasons restaurant                                                                                                       1997-1999


general laborer covenant management                                                                                                      1997-1998


camp counselor camp onyahsa                                                                                                                   1994-1996


professional education


associates degree in math and science jamestown community college jamestown, ny


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