yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

dynamic professional eager to contribute expertise in administration, finance and customer service toward actively supporting an organization in maximizing performance.

 

profile

 

• talented veteran offering over 10 years of solid and progressive experience in account management, financial operations, administrative support, and client service capacities.
• in depth experience in client-focused industries focused on delivering world class customer service.
• consistently develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• skilled at performing independently or within a team to exceed all operational goals and objectives.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
• dynamic communication, organization, problem solving, and relationship management skills.
• current 10-year secret security clearance.

 

selected accomplishments

employee of the month, 2007 ▪ 2 perfect call awards, 2007 ▪ top collector, 2007

3 pride awards for going above and beyond, 2007 ▪ air force good conduct medal, 2001

5 year u. s. government meritorious service award, 2004 ▪ air force achievement medal, 2000

top reducer 60+, 2007 ▪ coldwell banker start program certificate of completion, 2004

 

professional experience

paternity leave                                                                                                                              2009-2010

 

financial service representative university of phoenix                                                                2006-2008

• sharp business acumen and experienced in managing over 460 student accounts, from accounts receivable and debt collection to handling financial agreements and running financial reports.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts

 

realtor associate coldwell banker                                                                                              2004-2006

• successfully steered sales operations to generate high volume growth and revenue.
• facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

security screener u. s. department of homeland security                                                          2004-2005

• actively function as team leader of airport security gates, effectively training new personnel, conducting spot checks and enforce all regulations.

 

military police officer united states air force                                                                             1998-2003

• served as supervisor for protection level one nuclear resources, providing safety and security for the   u.s. secretary of defense.

 

professional education

 

bachelor s degree in criminal justice university of phoenix                                                            present

real estate license state of california                                                                                               2004

graduate coldwell banker start program                                                                                          2004

graduate real estate school                                                                                                               2003

 

california notary public, 2004