yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
training management professional eager to contribute extensive leadership talents and a commitment to quality assurance toward supporting a dynamic organization in optimizing performance and productivity.
- proficiency in recruiting, interviewing, hiring, coaching, mentoring, motivating, and team-building.
- excel in training program development and facilitation with significant expertise in formulating content and curriculum, defining and achieving goals, and developing/executing strategy.
- skilled in delivering curriculum in both classroom settings and through one-on-one settings
- exemplary blend of communication, presentation, interpersonal, organizational, and prioritization skills.
- quality-driven with reputation for integrity, problem solving abilities, strategic thinking expertise and resourcefulness.
superior strengths in new hire orientation, performance evaluations, recognition efforts, and staff retention.
recognized by peers and management for professionalism, sound judgment, troubleshooting abilities, and ingenuity.
ars national services, inc. 2003 to 2008
technical training manager (2007 to 2008)
proactively developed, maintained, implemented, and continually optimized content of all production-related training programs for new hires, new and existing supervisors, and client-specific work standards.
assembled facilitator s guide for trainers to standardize and streamline delivery of training.
strategically teamed with production, information technology, quality, and compliance departments, as well as clients, to identify production issues needing training assistance and documentation.
diligently tracked, evaluated and reported on trainers , bridge supervisors , and recruiters performance.
served as learning management system administrator, with accountability for all training content.
conducted disc workshops to improve effective communication within organization.
training supervisor (2005 to 2007)
applied dynamic leadership talents to supervise, coach and support trainers, supported recruiting personnel in making hiring decisions, and collaborated with site directors and hr team in orientation efforts for new hires.
developed and continually updated training manual, curriculum and facilitator s guide.
inducted into ars president s club in 2006 for exhibiting dedication and performance excellence.
bridge supervisor (2005)
coached, motivated and developed account representatives, provided feedback, and suggested areas of improvement.
communicated with consumers as needed to overcome objections, authorize settlement amounts, and confirm payment terms.
frequently compiled and analyzed data to evaluate new account reps, formulate action plans for improvement when necessary, and execute client strategy as directed by management.
yyyyyy x. yyyyyy ~ page 2 of 2
professional experience continued
senior trainer (2004 to 2005)
developed, mentored and coached junior trainers, evaluated progress, and provided feedback.
reviewed and assessed course material to optimize relevance and effectiveness, suggested additions or deletions, and updated materials as needed.
exercised strong supervisory skills to conduct quality assurance monitoring of account reps to ensure quality, professionalism, and adherence to legal rules and regulations.
training and recruiting coordinator (2003 to 2004)
provided classroom and hands-on training in areas such as fdcpa (fair debt collection practices act) regulations, cubs system, telephone skills, negotiating, and client relations.
formulated curriculum and instructional materials for collection staff in company policies, procedures, and client work standards.
cooperated with management in administration and delivery of ongoing training via one-on-one sessions.
played a lead role in recruiting activities through applicant screening, interviewing, and expending employment offers to qualified candidates.
developed and mentored new training and recruiting coordinators.
associated recovery systems, (a division of ars national services) 2002 to 2003
quickly ranked among top fifteen collectors and earned commissions consistently each month for performance; also placed in 15k club on three occasions.
earlier experience includes:
sales associate, nordstrom, 2001 to 2002
p.r.i.d.e. ambassador, california state university, san marcos office of admissions, 1999 to 2001
bachelor of arts in political science, california state university, san marcos, san marcos, california, 2001
fluent in cebuano; basic proficiency in tagalog and spanish
microsoft office (word, access, excel, powerpoint, outlook), banner database system, cubs, captivate, prosperity learning management system
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