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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


resume bar.jpgobjective

productive, motivated customer service professional eager to contribute dynamic project management and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational and revenue performance.

resume bar.jpgprofile

ø  effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.

ø  successfully train/develop, mentor and lead top-performing teams committed to providing superior service.

ø  dynamic communication, presentation, relationship building and multitasking abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

professional experienceresume bar.jpg

the ups store, indianapolis, in                                                                                           2000-2008

customer service representative c sales, marketing and clerk


flanner and buchanan funeral centers, indianapolis, in                                                         2001-2004

administrator and dispatcher; funeral assistant and driver


teamskills associaters                                                                                                        2000-2001



career highlights


  applied solid communication skills toward responding to customer inquiries and troubleshooting problems.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  proactively built strong relationships and liaised effectively with senior management, staff and customers.

  strategically planned and coordinated workflow to maximize use of resources while controlling costs and meeting customer needs.

  contributed to business development by utilizing proactive prospecting techniques to generate new customers.

  innovatively designed, developed and implemented team-building systems, with strong focus on optimizing productivity, efficiency and performance.


prior experience


temple inland corporation (formerly inland container corporation)

human resource training and development manager

resume bar.jpgeducation & professional development/training

bachelor of science in education - southern illinois university, carbondale, il

state of illinois emergency provisional teacher certification

certification to test, teach and interpret - capt (myers briggs type indicator)

certification to teach - covey certification seminar, seven habits of high successful people, et al.

certification to teach - xerox learning systems certification seminars, management for motivation and effective leadership skills

resume bar.jpgpublications

"teamskills" - three-volume leader's guide and trainee manuals

"creative leadership skill" - interactive programmed instructional text and work shop training program


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