yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
productive, motivated customer service professional eager to contribute dynamic project management and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational and revenue performance.
ø effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.
ø successfully train/develop, mentor and lead top-performing teams committed to providing superior service.
ø dynamic communication, presentation, relationship building and multitasking abilities.
ø excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
ø demonstrate problem solving and active listening skills; diffuse difficult customer situations with tact and ease.
the ups store, indianapolis, in 2000-2008
customer service representative c sales, marketing and clerk
flanner and buchanan funeral centers, indianapolis, in 2001-2004
administrator and dispatcher; funeral assistant and driver
teamskills associaters 2000-2001
applied solid communication skills toward responding to customer inquiries and troubleshooting problems.
successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
proactively built strong relationships and liaised effectively with senior management, staff and customers.
strategically planned and coordinated workflow to maximize use of resources while controlling costs and meeting customer needs.
contributed to business development by utilizing proactive prospecting techniques to generate new customers.
innovatively designed, developed and implemented team-building systems, with strong focus on optimizing productivity, efficiency and performance.
temple inland corporation (formerly inland container corporation)
human resource training and development manager
education & professional development/training
bachelor of science in education - southern illinois university, carbondale, il
state of illinois emergency provisional teacher certification
certification to test, teach and interpret - capt (myers briggs type indicator)
certification to teach - covey certification seminar, seven habits of high successful people, et al.
certification to teach - xerox learning systems certification seminars, management for motivation and effective leadership skills
"teamskills" - three-volume leader's guide and trainee manuals
leadership skill" - interactive programmed instructional text and work
shop training program
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