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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000





solutions-focused information technology professional eager to contribute technical proficiencies as well as dynamic customer management skills in a help desk or networking technician role.


career profile

ø  over ten years of technical support, network administration, system maintenance, troubleshooting and help desk experience.

ø  currently enrolled in bachelor s degree program for business management and training program for website development.

ø  effectively define, develop and execute operations to maximize productivity and efficiency.

ø  highly skilled and adaptable to any situation or contingency.


technology skills

microsoft windows, microsoft office suite, microsoft windows servers, unix, exchange 5.5, tcp/ip, dns, vpn, ftp, printers, scanners, blackberries, desktops, laptops, adobe creative suite including dreamweaver, adp, user manager, track it, active directory, veritas backup, trend micro antivirus, dame ware, pca, kronos, html, open bsd, citrix, nt4/2000


professional experience

teachers federal credit union, farmingville, ny                                                                2006 - present

pc & networking technician and community involvement committee member

       recruited to provide technical support for more than 850 end users via phone calls and visits.

       successfully update intranet html code, configure new computers, reimage company hard drives, configure patches, lay out cabling and develop documentation including help desk forms.

       troubleshoot and repair printers and scanners, construct unix and windows servers for department engineer and upgrade/test company software applications.

       effectively repair network failures, system crashes and communication blackouts, as well as improve corporate departmental processes and modify email accounts.


spellman high voltage, hauppauge, ny                                                                                          2006

help desk & office technician

       retained to support over 500 worldwide users, enter/assign help desk tickets and administer active directory and exchange 5.5.

       configured and upgraded pcs, developed company intranet including updates and upgrades and wrote help desk documentation.

       troubleshot microsoft products, remove viruses and trojans and set up service calls with external technicians.




yyyyyy x. yyyyyy

page two



culinart, lake success, ny                                                                                                   2005 - 2006

information technology associate

       tasked to assist information technology director with citrix rollout and new unit installation.

       provided support for phone system of more than 150 units.

       administered exchange, configured hardware, software, laptops and pcs.

       drafted documentation, changed company password every two months and repaired printers.

       configured palm pilots and removed viruses and trojans.


atc healthcare staffing services, lake success, ny                                                            2001 - 2005

help desk technician & supervisor

       hired to conduct troubleshooting/support for over 600 users, established and configured vpn home terminals for clients and monitored networks on nt4/2000 domain model round-the-clock.

       administered user accounts, permissions, distribution groups, email addresses and access, ensured network security using active directory and installed/configured software and hardware.

       backed up 67 remote servers each week, documented hard drive space, managed it department inventory and troubleshot wan with fellow employees.

       removed viruses/trojans and repaired network failures, system crashes and communication outages.

       audited end user access monthly, inventoried company assets, generated payroll numbers and troubleshoot payroll software problems.

       assisted in 2000 upgrade migration for whole company and implemented tcp/ip, dns and wins., garden city, ny                                                                                 1999 - 2000

payroll administrator

       calculated payroll for more than 900 nationwide employees, distributed confidential reports to senior management and verified employment data for new hires at retail locations.


sbarro s, commack, ny                                                                                                                 1998

payroll clerk

       prepared weekly and biweekly payroll for 150 stores nationwide.



dowling college

currently pursuing bachelor s degree in business management



currently enrolled in website development course







yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a help desk or networking technician capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over ten years of technical support, network administration, system maintenance, troubleshooting and help desk experience. to complement this background, i possess analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy





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