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yyyyyy x. yyyyyy

▪ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪

xxx-xxx-xxxx ▪ abc@xyz.com ▪


driven business professional seeking a challenging position in management, where expertise in company operations, employee supervision, and client services will prove instrumental to company success.

career profile

 

  • a results-oriented manager with experience in business operations, client services, and warranty resolution.
  • successfully collaborated with homeowners to determine if issues are warrantable; schedule client appointments with contractors.
  • in-depth expertise in shipping, receiving, and fork-lift operations.
  • dynamic communication, presentation, negotiation, and relationship management skills.
  • proven ability to lead and motivate team members to ensure success.
  • track record for diagnosing complex problems and consistently delivering effective solutions.
  • recognized for strong management, troubleshooting, and customer service skills.
  • experience in persuasive communication; able to express solutions in ways that lead clients to understand warranty details.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • proven ability to maintain pneumatic, hydraulic and small electrical machinery.
  • skillful at performing independently or within a team to exceed all operational goals and objectives.
  • technical expertise in microsoft office suite, including excel, word, outlook; windows vista/xp, email, blackberry, and radio communication.

 

professional experience

 

the jones company                                                                                                                             1991-2008

warranty field manager

  • managed broad scope of warranty duties including meeting with home owners to discuss warranty issues, communicate throughout warranty resolution process, and oversee warranty troubleshooting.
  • sharp business acumen and experienced in managing broad scope of operations, from scheduling and supervising contractors on warranty work to ensuring superior customer service.

 

  • contribute proactive planning, developing, and implementing of warranty troubleshooting services to expand utilization of company products.
  • consistently ensure delivery of quality customer service vital to sustaining and growing accounts.
  • effectively hire, train, and direct field staff and actively collaborated in resolving customer claims and warranty inspections.

plastic dip molding operator sinclair and rush                                                                                  1990-1991

laborer/hod carrier kladis brick                                                                                                         1989-1990
welder palmer tool                                                                                                                             1987-1989
punch press operator lemay machine company                                                                                    1983-1987

 

technical training

 

heating and cooling training jefferson college hillsboro, mo                                                          1982-1983

 

10 hours of osha certification class e chauffer drivers license

yyyyyy x. yyyyyy

▪ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪

xxx-xxx-xxxx ▪ abc@xyz.com ▪

 

 

 

 

 

 

 

 

 

 

 

tom wakeland

636-583-3602

 

doug paluzcak

314-631-8874

 

mark rochez

314-426-1682

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