yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.

 

profile

 

• offer solid and progressive management experience, including expertise within guest services, restaurant operations and business strategies capacities.
• in depth experience in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• excel in recruiting, building, motivating, and leading top-performing, client-focused personnel teams.
• experienced service industry manager, with a proven track record of managing employees, profit analysis, sales generation, and event planning. 
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• technically proficient in microsoft office suite; microsoft word, powerpoint, excel, outlook, internet explorer, and micros.

 

professional experience

 

sales representative society international                                                                                            2009-present

• sharp business acumen and experienced in managing broad scope of operations, from sales/marketing and customer service to contract preparation and pursuing corporate leads.
• successfully steered sales operations to generate high volume growth and revenue; surpass weekly sales quota.

 

chauffeur celebrity limousine                                                                                                                     2006-2009

• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

wireless sales representative verizon wireless                                                                                         2004-2006

• actively collaborated with management the development of strategic marketing plans to increase retail sales.
• recognized as #1 sales representative in lehigh county, with exceptional track record of quality performance.

 

partner/manager texas roadhouse                                                                                                              2002-2004

• served as regional training manager, effectively supervised the opening and management of 21 new pilot restaurants.
• effectively hired, trained and directed 150-member staff and actively collaborated in human resource operation functions such as employee training, evaluating performance and providing guidance/mentoring.
• contributed proactive planning, developing, and implementing of sales campaigns and marketing promotions to expand utilization of company s products and services, effectively increasing sales and generating highest profits in pilot program.

 

sales/service manager olive garden                                                                                                             2000-2002

• directly responsible for the supervision of over 100 employees, including recruiting, hiring and training capacities.

 

area manager boston market, inc.                                                                                                                1997-2000

• successfully supervised all aspects of new restaurant opening, from staffing, business management and implementation of business development strategies to the standardization systems/policies and reports to upper-level management.

 

first ranger battalion us army ft.                                                                                                                       1989

 

professional education

 

chef degree cordon bleu culinary school paris, france                                                                                   1993

 

bachelor of arts in theater arts university of massachusetts amherst, ma                                                        1991

 

member of greater delaware valley chef s association

imta competition judge

serve safe certified, 2000

acf certified, 1994