yyyyyy x. yyyyyy            2171 peachtree road ne #0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

experienced financial services professional eager to contribute dynamic operations, market management, team development, administrative and coordination skills in a challenging banking regional management assignment.

 

career profile

ø  over 20 years of financial services, banking and sales management experience.

ø  skilled in exceptional customer service and resolution of complex problems.

ø  notable coordinator, facilitator and team builder with strong leadership skills.

ø  well-organized multi-tasker with strong detail orientation.

ø  self-motivated, self-directed.

ø  knowledgeable in large-unit business operations and interdepartmental coordination.

ø  contributor in critical process improvement and employee satisfaction.

ø  skilled in turning around lagging company sectors and leading them to top positions.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in coordination, strategic planning and project management.

ø  six sigma green belt certification.

ø  strong community involvement with such organizations as march of dimes, habitat for humanity and earth day, among others.

 

professional experience

bank of america                                                                                                                         1988 - present

consumer market executive, atlanta, ga (2009-present)

       comprehensive responsibility for consumer banking in large metro atlanta area.

       oversee 49 banking center managers, a market performance coach and three market managers.

       place strong emphasis and focus on improving and maintaining associate and well as client base satisfaction.

       utilize high impact coaching and counseling to gain optimal positive performance and accountability from associates; developed single highly effective team from associates originally serving in five separate markets.

       improved market performance from 30% bccr variability to over 74%.

       perform process management and improvement, people management and focus on customer satisfaction.

 

region executive, washington, dc (2007-2009)

       led proof-of-concept project to increase market performance by utilizing smaller regions and higher executive gearing relationships.

       improved performance of la and baltimore areas in employee satisfaction and operations.

 

region executive, mid-atlantic (2005-2008)

       oversaw sales, service and operational performance of over 3,800 employees and more than $18bb in deposits in virginia, maryland and washington, dc market.

       coached and developed nine market executives and greatly improved general employee satisfaction.

       increased positive real estate production to 174% sppy and first-year sales 15% over previous.

 

consumer market executive, hampton roads/norfolk, va (2004-2005)

       responsible for sales, service and operations of 45 banking centers with over $2bb in deposits.

       moved market from bottom to #5 in franchise.

 

consumer market executive, coastal market, charleston, sc (2002-2005)

       oversaw sales, service and operations of 39 banking centers and more than $1bb on deposit.

       improved performance to top 10 in franchise during tenure in position.

       integrated 11 banking centers from dissolved southern coast market.

       led atlantic south market in k2 performance.

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regional sales manager, hampton roads/norfolk, va (2000-2001)

       supported region executive by managing sales and service of 40 branches in market.

       coached personal bankers to increase customer satisfaction and sales.

       earlier, served company as performance consultant in training and development.

 

banking center manager, city, state (1988-1998)

       managed five banking centers through wide variety of professional and business concerns.

       coordinated and successfully led widely divergent personnel team in terms of background and experiential base.

       received lend award for outstanding performance. 

 

 

 

 

education

hampton university, hampton, va

bachelor of science, human ecology, 1985