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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •

Property & Casualty Insurance / Human Resources / Operational Oversight

Project Delivery C Human Capital Management C Analytical Problem Solving


Results-driven Executive eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at proactively identifying potential challenges and providing creative solutions.

Key Transferable Skill Sets


 Project Oversight • Workflow Management • Concept Development • Customer Service Retention

Troubleshooting • Situational Analysis • Timeline Adherence • Efficiency Best Practices

Process Benchmarking • Viability and Longevity Planning • Research & Analysis

Crisis Management • High Level Documentation


         Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         Possess strong organizational and analytical skills and highly adaptable in quickly changing technical environments.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of business operations thus aiding in bottom line revenue increases.

         Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

         Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.


Functional Competencies


         Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

         Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues to relevant parties.

         Regularly schedule reviews and tracks progress of particular projects.

         Possess an extensive knowledge of fiduciary practices, insurance policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

         Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 








Professional Synopsis


Vice President of Operations  

State Farm Insurance Companies                                                                                      2001-Present

Executive Assistant to Chairman s Office

State Farm Insurance Companies                                                                                            2000-2001

Assistant Vice President of Property and Casualty Underwriting

State Farm Insurance Companies                                                                                             1998-2000


Primary responsibilities: Business development, implementation of pricing rates, strategic negotiations, feasibility and viability planning, operational leadership, human capital growth programs, human resources functions, facilities management, long term growth strategies, high level business analysis, customer loyalty and retention programs, product implementation, sales and marketing processes.


Education & Specialized Training


         B.S. C Marketing, University of Arizona  

         CPCU License, Series 6 (Chartered Property Casualty Underwriter)

         Professional Affiliations: Board Member / Charlottesville United Way, Member / Chamber of Commerce, Member / North Carolina Community Development Initiative and Initiative Capital














Yyyyyy x. yyyyyy


Executive Level Professional / Operations Manager / Business Analyst

Property & Casualty / Human Resources / Business Development







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of experience within the property and casualty insurance industry as an Operations Management Executive.  I am also astute at employing leadership practices that help ensure cohesiveness between departments and team members.  I am now seeking a new application for my diverse skills and background.

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Yyyyyy x. yyyyyy




















Lynn McQueeney



Dear  NAME:


Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in human capital management and development, strong communication skills, and the ability to manage and motivate teams, along with a concise understanding of project oriented and operationally driven environments.   

I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.


Lynn McQueeney









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