Monica E. Taylor

 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Executive Profile

Results-driven Executive eager to contribute over 15 years expertise in Business Development, Performance Enhancements, Client Relations, and Market Analysis & Penetration, toward actively collaborating with a dynamic organization in maximizing bottom-line revenue.   

Key Qualifications

  New Business Growth

  Operational Analysis

  Staff Development

  Training & Development

  Public Relations

  Financial Analysis

  Strategic Partnerships

  Customer Service

• Marketing Methodologies

  Client Loyalty Programs

  Efficiency Best Practices

  Loyalty/Retention Programs

Functional

Competencies

Key Achievements

Ø  Play vital role in sustaining and growing business by delivering world-class customer service in consulting on and promptly responding to client requests.

Ø  Successfully coordinate professional efforts with other factions for the purposes of research and development opportunities and knowledge sharing in order to increase long term viability of operations. 

Ø  Communicate information to individuals and groups; deliver presentations suited to the characteristics and needs of the audience. Clearly and concisely convey written information orally or in writing to individuals or groups to ensure information is conveyed appropriately.

Ø  Uses knowledge of markets to effectively introduce products and services.

Ø  Actively participates on sales and operational task forces to ensure efficacy in both areas.

Ø  Works to standardize cross-departmental protocols between operations and sales in order to break down silo mentality and cross-functional environments.

Ø  Strategically diversifies revenue streams and grows sales by expanding primary service lines into new markets.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

Ø  Designs and executes business development opportunities through relevant market research as well as organizational collaborations. 

Ø  Employs extensive knowledge of technology systems and processes to drive business and efficiency of operations through integration efforts. 

Ø  Increased annual loan portfolio balance by $1.2 million. 

Ø  Increased membership by 54% in 1 year through development of strategic business expansion initiatives. 

Ø  While Assistant VP, 38% of staff promoted to management positions within various Credit Union departments.

Ø  Exceeded Employee Satisfaction Survey for four consecutive years throughout 6 year tenure. 

Professional Career

Path

Education

Fidelity National Information Services                                         2006-2009

Position: Trainer II

  Primary responsibilities included developing and conducting classroom instruction for non-technical topics (i.e., skills training, PC training, team building, communication and management development) established course materials.

  Trained converting and existing clients on Commercial/Consumer Loans, Deposit and Relationship Management applications on the Horizon banking system.

  Conducted web based training to existing clients.

  Developed curricula as needed to introduce new enhancements to banking software.

Fairwinds Credit Union                                                                  1991-2006

Position: Assistant Vice President  

  Primary responsibilities included designing strategic growth and  development initiatives for Service Center to achieve specific goals and objectives.  Specifically;

  Monitoring growth, profitability, budgeting and completion of business/action plans.

  Coordinating service center operations, overseeing various functional areas.

  Supervision and oversight to include training and development of service center staff.

  Ensured timely, efficient and effective service delivery for members.

n Los Angeles City College C Los Angeles, California

n CUNA Lending School - Portland, Oregon

n CUNA Staff Training and Recognition Programs

n CUNA Mutual Insurance Agency Inc. - Business Development Services