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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



versatile professional eager to contribute comprehensive customer service background toward actively supporting the employer in optimizing performance.




  • offer over 17 years of solid and progressive executive-level consumer finance experience, including expertise within marketing, performance analysis, and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • recipient of over 50 commendations for excellent customer service.  
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • talented team player, skilled at performing independently or within a team to exceed all operational goals and objectives.
  • dynamic communication, organization, multi-tasking, and relationship management skills.


professional experience

sbc customer service representative at&t                                                                        2000-2009

  • sharp business acumen and experienced in managing broad scope of business operations, from sales/marketing, customer service and collections to account issue resolution and payment processing.
  • actively maintained compliance with company policy/procedures and fcc rules/regulations.
  • successfully steered product and service up-selling functions to generate growth and revenue.
  • effectively maintained a low average-call-handled time, while working with multiple computer systems.  
  • consistently ensured delivery of quality customer service vital to sustaining and growing a satisfied clientele base.
  • recognized as skilled and proficient employee, with numerous commendations for excellent customer service.


teller 2 san diego national bank                                                                                        1999-2000

  • facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
  • responsible for maintaining accurate bank-drawer balance, upselling new products business accounts and servicing customer cd/money market accounts.


professional education


as in business administration and accounting grossmont college                                         2001

prerequisite coursework west georgia college                                                                         1996


network cabling course aviation & electronic schools of america

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