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yyyyyy x. yyyyyy

                                               0000 xxxxxx xxxx , xxxx , xxxxx 00000 

(xxx-xxx-xxxx cell / (xxx-xxx-xxxx home              


career objective                              

bilingual, results-driven information technology expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance


ø  offer numerous years of progressive telecommunications, lan/wan, and rf experience, with expertise in network installations and cabling, administration, troubleshooting, and technical support

ø  demonstrated ability to assess and respond to client-specific needs; provide excellent customer service and user assistance

ø  efficiently identify and resolve hardware and software issues, perform preventive maintenance, serve as security specialist, update databases, and upgrade existing technologies

ø  extensive knowledge of installation of network cables, hubs, switches, servers, and security components; radio installations and testing; voice installations, adds, moves, and changes

ø  create, execute, and document complex technological solutions and processes; collaborate with internal departments and external agencies to ensure continuously smooth operations

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards in line with osha specifications

ø  proactive team player equally effective in independent and collaborative environments

ø  fully bilingual in english / spanish

~ technical proficiencies ~

windows and mac operating systems ~ dun ~ tcp/ip ~ lan/wan ~ vpn ~ cisco switches (5500 & 5000 series) ~

matrol servers ~ citrix servers ~ nortel meridian ~ marlock security ~ seibel database ~ pbx telephones ~

wireless information transmission systems ~ html


master s degree in technical management, university of advancing technology, tempe, az

bachelor s degree in information security systems, itt technical institute, tempe, az

associate s degree in information technology, high-tech institute, phoenix, az


~ certifications~

principals of electricity, south florida community college, avon park, fl

management training certificate, university of california at los angeles, burbank, ca

military electronics training certificate in rf technologies, u.s. marine corps base 29, palm springs, ca
m.c.p., microsoft certified professional (enterprise)
c.n.a., certified novell administrator, netware 5.0
esd certified 05/13/03 (class o)

3m fiber optics certified


~ professional development & training ~

securing linux platforms ~ securing windows platforms ~ information systems risk management ~ hacker techniques ~ incident handling ~ systems forensics ~ starwood associate development program

professional experience                

technical resources analyst, phoenician resort, scottsdale, az                                                                      9/03 c present            

rf test & integration technician, aviant tech temp solutions, tempe, az                                            5/02 c 8/02       

csc agent tier level 1 it help desk/realhound technical support, cb richard ellis, tempe, az                    7/01 c 4/02

effectnet isp tier level 2 customer service help desk technician, axis staffing, phoenix, az                       12/00 c 5/01

assistant network administrator, mobility electronics, scottsdale, az                                                   5/00 c 6/00


page 1 of 2

yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2


technical support services / help desk representative, charles schwab (adecco staffing), phoenix, az          4/00 c 5/00

telecommunications support specialist, gte customer networks / boeing project, mesa, az              1/99 c 2/00

telecommunications support specialist, williams communications, inc. / boeing project, mesa, az                 9/98 c 1/99

telecommunications support specialist, comforce communications, inc.  / boeing project, mesa, az  4/98 c 9/98

telecommunications technician, engineering dept. c highlands regional medical center, sebring, fl 2/95 c 11/97

computer science specialist, raytheon space & missiles center, patrick air force base, cocoa beach, fl  8/91 c 12/94

insert job title, itt federal electric european technical services, paramus, nj                                      10/89 c 10/90

insert job title, combustion engineers operations and services, inc., los angeles, ca                                     10/87 c 9/89


~ key achievements ~

         designed, installed, and tested four wireless access points to meet needs of a 10-unit meeting rooms area for phoenician resort, thereby increasing user-connection revenue opportunities

         successfully supported more than 50 network users at mobility electronics

         in recognition of superior performance on key boeing project, continued to provide telecommunications support through three contracts

         selected to serve on highlands regional medical center s emergency disaster control team

         maintained u.s. and u.k. secret clearances while working on  department of defense and us air force projects, including the maintenance and repair of satcom an/msc66, an/gsc39 medium terminal 38 cassegrain satellite tracking system and global positioning system an-frc178 ground antenna station (navstar worldwide navigation gps); as well as the wideband, hf, and troposcater systems


~ military background ~

communications specialist c honorable discharge, us marine corps                                                  10/78 c 10/81


yyyyyy x. yyyyyy

                                               0000 xxxxxx xxxx , xxxx , xxxxx 00000 

(xxx-xxx-xxxx cell / (xxx-xxx-xxxx home              







hiring agent name


company name


city/state/zip code




i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in telecommunications network installations and administration, plus an extensive background in customer service, help desk, and support.  i excel at installing, configuring, maintaining, monitoring, and troubleshooting a diverse range networks, including lan/wan, e-mail, voice, and microsoft.  my dynamic communication skills along with my strong technical aptitude have consistently proven instrumental in my success at efficiently identifying and resolving potential issues, thereby minimizing downtime for critical networks.  additionally, i am highly effective at responding to client-specific needs.  to complement this background, i offer a master s degree in technical management as well as significant professional training and certification.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy




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